Client Success Associate

Job Description

Benefits:

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k) matching

Build your career at Ram Supply as a Client Success Executive supporting our client service team for our client base in Maryland, Northern VA, and D.C. markets.

This is a full-time position located at our Baltimore City location. This is not a remote or hybrid role. Our hours of operation are 9:30 am until 6:30 pm Monday through Friday. Occasional weekend work may be needed.

You will also assist a client service team with many responsibilities. This position is for you if youre a customer-oriented candidate with a can do attitude. Our ideal candidate is driven to achieve goals and maintain a great customer experience, and is bi-lingual in Spanish

The ideal candidate will have 3-5 years of experience in an office environment, experience in a restaurant or janitorial space, or relevant experience handling 20+ business-to-business accounts per week. Candidates must excel at collaboration, teamwork, and self-starting. Independence, exceptional organizational skills, time management, follow-up, follow-through, written communication, and an understanding of the sales process are necessary. Future growth opportunities include transitioning to our sales team.

Responsibilities include, but are not limited to:

Manage accounts receivable and the billing process

Assists clients in placing text, phone, email, and online orders

Assisting the office team with quotes, returns, pricing, and onboarding new clients

Backs up members of the internal office team for vacations and sickness

Answering telephone calls and emails from customers and clients, and directing them to the relevant staff

Assists Account Managers with their respective clients

Creation and implementation of internal procedures to assist the office team in operating more effectively and efficientlySalary: $22.00-$25.00 per hour, depending on relevant experience, and 50% company-paid health insurance following 60 days of employment.

Qualifications:

Proven work experience in an office environment

Account Management experience with expertise in handling 20 or more accounts weekly

Excellent communication skills with a customer service attitude

Strong analytical and organizational skills

High School Degree required. College coursework or an associate degree preferred, which may be substituted with 2-4 years of experience in customer service

Proficient in Microsoft Office (Word, Excel, Outlook)

Strong focus on the quality of work and the ability to self-check work for accuracy

Adhere to deadlines all the while maintaining a high standard of professionalism and character

Multi-lingual (Spanish) Must be proficient in speaking Spanish and English

Preferred Qualifications:

Restaurant Management or restaurant experience

Business-to-business sales experience

Prior use of a CRM (Salesforce, HubSpot, or Sage)

Multi-lingual (Spanish) Must be proficient in speaking Spanish and English

If interested in applying, please use this link, please copy and paste the below link into your browser to apply

Full-time