Customer Success Manager

Customer Success Manager – San Francisco, CA (Hybrid) We are a high-growth, startup revolutionizing software testing with AI-powered, self-healing QA automation.

Our AI agents solve a critical problem for engineering teams who need to test their code fast and release high quality products.

AI coding tools have increased engineering output 50X, but quality has not kept up.

We fix that problem.

Why Join:First CSM hire, with direct input into how the customer success function is builtWork directly with co-founders and leadership; short feedback loop to Product and EngineeringBacked by Super{Set}, a top-tier startup studio with multiple successful exits30-person team, downtown SF office, catered lunch 5 days/week, regular team even What You'll DoOwn onboarding end-to-end; partner with Customer Engineering on implementation and technical setupDrive product adoption and account health across our top customersManage renewals, surface expansion opportunities, prevent churn and reduce riskBuild and maintain stakeholder relationships from engineering to executive level; lead QBRs and account reviewsSynthesize customer feedback and partner directly with Product and Engineering to translate insights into roadmap prioritiesBuild onboarding and lifecycle playbooks as the CS function scales What We're Looking ForTechnical depth to communicate with engineering stakeholders and understand a developer tooling productExperience managing enterprise or mid-market accounts through full post-sale lifecycleStrong communication skills across individual contributors and senior executivesMetrics-driven; organized with strong project management habitsAbility to present business value and navigate renewal and expansion conversationsStartup experience preferred Compensation & Perks$140,000 base salary / OTE $200,000 to $250,000Equity, early-stage startup with significant upsideCatered lunch 5 days/week in San Francisco officeMonthly team events and happy hours