Care Manager (Supervisor of Direct Care Services)

Role Summary The Care Manager plays a key leadership role in delivering high-quality, client-centered care.

This position is responsible for coordinating, implementing, and supervising care services while supporting caregivers and maintaining strong relationships with clients, families, and referral partners.

Key Responsibilities Care Planning & Client SupportDevelop, implement, and regularly update individualized Care Plans based on client needsConduct new client assessments Perform client and caregiver introductionsVisit clients in homes, hospitals, and rehabilitation facilities Caregiver Supervision & DevelopmentSupervise, coach, and support caregivers to ensure high-quality care delivery Provide ongoing training, including infection control and emergency procedures Conduct announced and unannounced quality assurance visits Address performance concerns and administer discipline when necessary Assist with caregiver onboarding and orientation Communication & CoordinationServe as the primary point of contact for clients, families, caregivers, and referral partners Coordinate care with external providers (e.g., home health, hospice, facilities) Collaborate with the Staffing Coordinator to ensure appropriate caregiver-client matches Follow up on client and caregiver feedback, including surveys Documentation & ComplianceMaintain accurate, timely documentation in agency systemsManage care notes for long-term care insurance providers Track referrals and maintain CRM records On-Call Requirements · Serve in an on-call rotation to support clients and caregivers during evenings and weekends · Respond to urgent situations, including staffing gaps or client care issues · Perform caregiver and/or client support, including in-person visits, introductions, and new client assessments Operational SupportSupport scheduling needs as required Participate in team meetings and ongoing training opportunities Serve as a backup direct care provider when necessary Cross-training in other areas to assist with office operations, as neededWork as otherwise directed Qualifications Required:2+ years of experience in a care-related role Supervisory experience Valid driver’s license and proof of insurance Ability to travel locally Basic computer skills (e.g., Microsoft Word, Excel, data entry) Ability to pass a criminal background check Skills & Competencies:Strong interpersonal and communication skills Ability to work effectively with co-workers, clients, caregivers, families, and referral partners Sound judgment and problem-solving abilities Ability to lead, coach, and hold team members accountable Schedule & Work EnvironmentFull-time, Monday–Friday (8:30 AM – 5:00 PM; some flexibility required) Participation in on-call rotation (evenings/weekends) Frequent local travel required Compensation details: Yearly Salary PI8ad763f66b01-25405-40281138