HVAC Maintenance Technician (VIP Program Focus) at Advantage Heating

Job Description

Position Overview

We are seeking a detail-oriented Maintenance Technician to perform routine service, system tune-ups, and inspections for our customers. This role is critical in maintaining system performance, preventing breakdowns, and creating opportunities for future service and system upgrades.

You’ll be the face of the company for recurring customers, ensuring a high-quality experience while identifying potential issues before they become major problems.Key ResponsibilitiesRoutine Maintenance & Tune-Ups

Perform seasonal maintenance on residential HVAC systems (furnaces, heat pumps, AC, ductless systems)

Complete VIP membership tune-ups according to company checklists and standards

Inspect, clean, and test system components to ensure safe and efficient operation

Replace filters, clean coils, check electrical components, and verify system performanceSystem Inspections & Issue Identification

Identify wear-and-tear, safety concerns, and potential failure points

Clearly document findings, including photos and notes, in ServiceTitan

Communicate recommended repairs or upgrades to the customer in a clear, non-pushy way

Create opportunities for service technicians or sales team when larger issues are foundCustomer Experience

Deliver a professional, friendly, and informative experience during every visit

Educate customers on system condition, maintenance needs, and best practices

Reinforce the value of the VIP membership program

Build long-term relationships that drive retention and referralsOperational & Dispatch Communication

Maintain real-time communication with dispatch regarding job status and availability

Accurately track time, materials, and job completion in ServiceTitan

Ensure all job information is complete for follow-up, payroll, and reporting accuracy

Help keep schedules running efficiently by staying on time and updating delaysMembership Program Support

Perform maintenance visits tied to VIP memberships and recurring service agreements

Identify expired, expiring, or lapsed memberships and communicate with customers

Support membership renewals through education and value demonstrationQualifications

HVAC experience preferred (maintenance or service background)

Strong attention to detail and ability to follow processes/checklists

Good communication and customer service skills

Comfortable using tablets and field software (experience with ServiceTitan is a plus)

Ability to work independently and manage time effectively

Valid driver’s license and clean driving recordWhat Success Looks Like

Consistent, high-quality maintenance visits completed efficiently

Accurate and thorough system inspections and documentation

Strong customer relationships and high membership retention

Clear identification of issues that convert into service or sales opportunities

Minimal callbacks due to missed items during maintenanceCompensation & Structure

Hourly through a training period, normally 60 days, then performance pay.Why This Role Matters

Maintenance technicians are the front line of customer retention and system reliability. Your work prevents breakdowns, builds trust, and creates opportunities that drive service and sales—making you a key part of both customer satisfaction and company growth.

Full-time