Medical Assistant ( Coordinator)

Job Description

About Hopscotch Primary Care

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we'd like to meet you. About the Role

Hopscotch Primary Care takes a team-based approach to delivering high-quality, patient-centered care. This position plays a dual role as both the welcoming face of the clinic and a key clinical support partner to the care team. You will support front office operations while also assisting providers and care teams with clinical workflows, ensuring efficient patient flow and high-quality care delivery.

This position is full-time, M-F and based our Spindale, NC clinic.

Compensation range for this position is between $18 - $24 per hour depending on location and candidate experience/qualifications.

In addition, we offer all of our employees a generous benefits package including:

Paid holidays + PTO + sick time

Company sponsored medical, dental, and vision insurance for you + your family

FREE short-term and long-term disability insurance

FREE $100k life insurance policy

401k plan with 4% company match + no vesting period

$720 - $1,000 added to employee Health Savings Account annually for eligible health plans

AND All clinic roles are eligible for a quarterly bonus!What You'll Do

Patient Experience & Front Office Operations

Serve as the first point of contact for patients, creating a warm and welcoming environment

Greet, check in, and check out patients

Verify insurance, collect copays, and maintain accurate patient records

Manage scheduling, including appointment coordination and patient outreach

Answer phone calls and manage electronic communication within the EMR

Assist patients with forms, paperwork, and general questions, including questions on insurance and bill navigation

Coordinate patient transportation and external services as needed

Support medical records requests and documentation processes

Clinical Support & Patient Care

Engage patients prior to provider visit, prepare and set expectations

Room patients, obtain vital signs, and document patient information

Review medications and patient history with accuracy

Assist providers during visits and support timely patient flow

Perform clinical tasks in line with training and certification (e.g., vaccines, basic lab work, phlebotomy)

Support preventive care screenings and care gap closure

Coordinate diagnostic testing, referrals, and durable medical equipment (DME)

Provide patient education and follow-up support as directed

Clinic Operations & Team Support

Ensure exam rooms are clean, stocked, and ready for patient care

Monitor and maintain clinical supplies and equipment

Support inventory management and ordering

Participate in care team huddles and team meetings

Maintain compliance with safety, infection control, and quality standards

Float between front office and clinical responsibilities based on daily clinic needs About You

You'll thrive in this role if you enjoy variety, take ownership, and genuinely care about improving the patient experience.

Required Qualifications

High school diploma or equivalent (GED)

1–2 years of experience in a customer-facing or healthcare setting

Experience with electronic medical records (EMR) systems

Strong computer and administrative skills

Ability to multitask and adapt in a fast-paced environment

Willingness to travel between clinics as needed

US work authorization

Preferred Qualifications

Six months + experience as a Medical Assistant or Welcome Coordinator at a Hopscotch Clinic

Completion of a Medical Assistant program or equivalent clinical training

Medical Assistant certification (or willingness to obtain)

BLS/CPR certification

Phlebotomy experience or certification

Key Skills & Attributes

Strong interpersonal and communication skills

High attention to detail and organization

Positive, team-oriented mindset with a willingness to jump in where needed

Compassionate and patient-focused approach

Ability to balance administrative and clinical responsibilities effectively

From a cultural perspective, you embody the Hopscotch values:

Patients First, Team Always

Rise to the Challenge

Bring Joy to the Journey

Make Every Moment Count

Data, Insight, Action

At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Full-time