ServiceNow Developer

We are actively looking for an experienced ServiceNow Developer to join a fast-growing Workplace Engineering team supporting enterprise-wide ServiceNow initiatives.

The ideal candidate will work closely with internal stakeholders to resolve incidents, implement enhancements, develop catalog items, and build scalable workflows across multiple business functions including IT, HR, Facilities, and Legal.

Key Responsibilities:

Analyze, prioritize, and resolve ServiceNow support tickets and requests

Design and develop Service Catalog items, enhancements, bug fixes, and module implementations

Lead Agile sprint development tasks and support release cycles

Create and execute QA test plans for development work and platform upgrades

Maintain and enhance Automated Test Framework (ATF) for release validation

Build custom workflows, automation, and process improvements

Develop user training materials and support documentation

Provide technical support and user training across internal teams

Collaborate on strategic platform improvements and multiple ongoing projects

Required Skills:

5+ years of hands-on ServiceNow development experience

Strong expertise in Client Scripts, Business Rules, UI Policies, Workflows

Experience with Service Catalog, Incident, Change, Problem Management, CMDB, Knowledge Management, ATF

Strong knowledge of HTML, CSS, XML, JavaScript, REST APIs

Experience in requirement gathering, solution design, QA, and release management

Excellent communication and stakeholder management skills