Consumer Loan Specialist

Must Haves:

High School Diploma or GED

1–3 years of experience in a processing or administrative role

Basic knowledge of mortgage loans and mortgage documentation

Comfortable using PC and internet-based tools

Advanced Excel skills

Plus:

Experience using the Mortgage Servicing Package (MSP) system

Prior customer service experience

Familiarity with recasts, partial releases, and mortgage modifications

About the Role:

This role supports mortgage operations by processing loan documentation, maintaining accurate records, and assisting with day to day administrative tasks. The ideal candidate has prior processing or administrative experience and a basic understanding of mortgage loans and documentation.

Responsibilities:

Process and review mortgage-related documents accurately and efficiently

Perform administrative and data entry tasks related to loan files

Maintain accurate records across internal systems and internet-based tools

Support internal teams by responding to requests and ensuring files are complete

Assist with customer service needs related to mortgage documentation

Follow established procedures to ensure compliance and accuracy