Broker Relations Manager

**Employment Type:**

Full time

**Shift:**

**Description:**

**Why MediGold?**

MediGold is a not-for-profit Medicare Advantage insurance plan serving seniors and other Medicare beneficiaries across the United States. We’re dedicated to providing excellent customer service, cost-effective care, and exceptional healthcare coverage. We rely on talented colleagues in a wide variety of professional roles including information technology, financial analysis, audit, provider relations and more.

We know that exceptional patient care starts with taking care of our colleagues, so we invest in great people and all that we ask in return is that you come to work ready to make a difference and do the right thing.

**Position Purpose:**

Manager Broker Relations is responsible for managing broker-related activities for Mount Carmel Health Plan and Mount Carmel Health Insurance Company (who do business under the brand name "MediGold"). The scope of this position encompasses strategic project planning as well as management of services related to agent service, onboarding, recruitment, training & oversight (as applicable) and commissions. The position will also make strategy recommendations for broker related relationship development.

**What You Will Do:**

+ Develops and continuously refine broker support models on behalf of MCHP and MCHIC (and related entities as required).

+ Oversee activities related to new broker relationship implementation, associated project management and renewal of such agreements when warranted.

+ Direct and oversee activities related to agent onboarding, service and commissions.

+ Directs all actions of the positions related to broker support & commissions in a manner that inspires and rewards success; and to oversee the management of all resources and their performance management (including all hiring practices and the termination of staff as needed).

+ Establishes, maintains and oversees relationships with broker agencies and leaders, as well as vendors associated with supporting broker activities.

+ Serves as a resource to help the broker distribution channel meet assigned sales/membership growth targets

+ Propose new business development opportunities related to broker distribution channels and/or models.

+ Prepares broker support tools related to onboarding, service and/or commissions.

+ Conducts all responsibilities in a manner that meets The Centers for Medicare & Medicaid Services (CMS) and MediGold Compliance Standards; and codes of conduct.

+ Communicates service opportunities, Provider Network development opportunities, or other feedback gathered from the field to leadership and partners for attention and consideration.

+ Directs all other department functions in a manner that continuously pursues a 5-Star (Maximum) Customer Service Rating as awarded by the Centers for Medicare and Medicaid Services (as well as other measures under the management of this position).

**Minimum Qualifications:**

+ Education: Bachelor's degree in business or marketing (preferred)

+ · Licensure / Certification: Active Insurance Licensure as required by State Law (Life and Health, Disability)

+ · Experience: **Five+ (5+) years of sales management experience in the health insurance industry specific to sales and marketing roles** (related to Medicare Advantage or another government-related insurance line)

+ Experience developing, executing, measuring, and monitoring service and sales metrics to desired performance levels/goals (preferred)

+ ·Demonstrated ability to develop, direct and manage projects & new implementations

+ Proven ability to interpret federal and state laws related to the health insurance industry and the ability to effectively develop, implement and oversee operations that ensure compliance with such guidelines

+ · Ability to work collaboratively with process owners that are not direct reporting relationships

+ · Ability to create reporting, tracking tools and presentations related to broker activity

+ · Ability to understand and support the MediGold brand and value proposition

**Position Highlights and Benefits:**

+ Mount Carmel Health System recognized by Forbes in 2025 as one of America’s Best State Employers.

+ Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.

+ Retirement savings account with employer match starting on day one.

+ Generous paid time off programs.

+ Employee recognition programs.

+ Tuition/professional development reimbursement starting on day one.

+ RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.

+ Relocation assistance (geographic and position restrictions apply).

+ Employee Referral Rewards program.

+ Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!

+ Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

**Ministry/Facility Information:**

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

**Our Commitment**

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran