Optical Network Technician

Responsibilities

• Responsible for the administration of deployment project documentation, including daily status reports, project closing documents, and engineering document updates.

• Responsible for the collection, validation, and submission of network test records.

• Perform advanced provisioning and troubleshooting activities, and network software upgrades.

• Provide remote technical support and troubleshooting assistance, and to act as a trainer/mentor to deployment technicians working in the field.

• Work closely with the Ciena Project Management team and will provide them with technical advice as needed.

• Resolutions to complex technical problems and will escalate issues to the next level of support when necessary.

• Draft and execute intermediate to advanced network test plans, and non-intrusive Methods of Procedure (MOPs)

• commissioning & provisioning of Ciena equipment

• building and troubleshooting circuits end-to-end

• Unix/Linux familiarity would be good

Experience

• Fundamental knowledge of various Ciena products(Mandatory only for L4 Network technicians)

• Possess a strong technical aptitude, and have a desire to learn new products and technologies

• Advanced knowledge of one or more major Ciena product lines. Ciena 6500 / RLS product knowledge is essential. (Mandatory only for L4 Network technicians)

• Ability to perform advanced provisioning and troubleshooting activities, as well as network software upgrades. (Mandatory for all levels of Network Technicians)

• Understanding blueprints/MOPS (Mandatory for all levels of Network Technicians)

• Knowledge and experience to direct other technicians during live traffic maintenance window activities, and to provide mentoring and instruction to trainees and peers.

• Work independently without direct supervision, collaborating as part of a team to meeting business objectives.

• Must have excellent written and verbal communication skills

• Must possess a valid US driver’s license.

• Technical Degree or bachelor’s degree (CS,EE), or relevant equivalent work experience.

• Min 7+ years working with field deployment team and service partners is desired.

• Familiarity with various North America customers, specifically in the realm of network deployment or Network Operation Center (NOC) support.

• Previous remote support experience would be a plus.

• Good knowledge and experience with Network Management software/platforms.

• Ability to diagnose, troubleshoot and debug complex system level issues.

• Excellent organizational, interpersonal skills and problem-solving skills.

• Team player. Must be able to work well in a collaborative team environment that promotes sharing of knowledge and experiences.

• Experience in providing technical support; preferably through an equipment vendor