Customer Support Specialist with Russian and English - Varna, Bulgaria

Come and work with us.

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

YOUR RESPONSIBILITIES:

Respond to and resolve a wide variety of consumer queries by phone calls and e-mails;

taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;

Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;

Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;

Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;

Navigating multiple systems simultaneously in order to update e-records promptly and accurately;

proactively provide support and assistance to colleagues and work together as a team.

THE CANDIDATE:

Has very good command of spoken Russian (C1-C2);

Has good command of spoken English (C1-C2);

experience in a contact center or customer facing role is beneficial;

can adapt quickly to changes in products, process and technology;

has proven track record of excellent attendance and time-keeping;

has good computer literacy.

Foundever® OFFERS YOU:

Work from our office in Varna;

Competitive remuneration scheme;

Standard working schedule;

Social package including: additional healthcare insurance, gift vouchers, sport card discounts;

To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;

Opportunities for a long-term professional career;

Entitlement to company internal training and development accordingly global standards.

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!