Operational Account Support Associate

Support account operations as an Account Support Representative. Manage order processes and maintain communication with customers to enhance their experience and satisfaction.

This role reports directly to the Key Account Manager, facilitating smooth operational support for accounts. You will monitor order fulfillment, communicate updates on product availability, and resolve any shipment concerns. Establishing effective relationships with retail buyers will be crucial in this collaborative position.

Key Responsibilities: • Handle order entry and processing efficiently • Monitor and track shipments, addressing concerns swiftly • Communicate inventory issues and order updates • Process claims and verify necessary documentation • Interact promptly with customers on various inquiries

Requirements: • 2–3 years relevant experience in customer service • Secondary school diploma needed • Strong verbal and written communication abilities • Excellent attention to detail • Proficiency in Microsoft Office applications

Enhance operational success in managing accounts while fostering positive customer rhythms and order integrity. #J-18808-Ljbffr