Operations Intern (Prácticas Pre-Profesionales)

We’re Hiring: Operations Intern

Based in Quito, Ecuador Prácticas Pre-Profesionales Hybrid

About Us

Industry FinTech (IFT) is on a mission to modernize and transform the world of private capital markets. Our proprietary platform powers how firms raise capital, engage investors, and manage operations with transparency, compliance, and efficiency. We’re a fast-growing company headquartered in Miami with a global mindset, and we have our second office in Quito, Ecuador.

We are looking for a proactive, detail-oriented student ready to start their career in the FinTech world. This role is the "memory" of our operations: you will ensure that every interaction with our investors is documented, tracked, and resolved.

The Role

As our Operations Intern, you will be at the heart of our ticketing and investor management systems. You will learn how a global fintech operates by managing real-time requests and ensuring our investor profiles are always up to date. This is a "hands-on" role where your accuracy directly impacts the quality of our service.

What You’ll Do

Ticket Management: Handle and categorize incoming requests via Zendesk, ensuring timely responses and proper flow within our ticketing system.

Investor Traceability: Summarize closed tickets and create detailed internal notes in Tribexa to maintain a clear history of each investor’s journey.

Data Integrity: Perform quality checks on investor profiles to ensure all data is consistent and audit-ready.

Cross-team Collaboration: Work closely with the Operations and Support teams to ensure seamless execution of daily tasks.

What We’re Looking For

Must-Haves:

MUST! Fluent English communication (written and spoken) - This position is 100% in English

Students in their final semesters of Business Administration, Finance or related fields (looking for a long-term career path)

Comfortable learning tools like Zendesk, ClickUp, and internal CRM platforms

Exceptional attention to detail and organizational skills

Strong time management and ability to prioritize multiple projects

Proficiency in Excel, Google Workspace, and data organization tools

Analytical mindset and ability to spot inconsistencies or gaps

Dependable, proactive, and able to follow structured workflows

Bonus Points For:

Experience in operational or administrative roles in international companies

Interest in fintech, finance, or process optimization

What You’ll Get

Validation of mandatory pre-professional internship hours

Direct training from experts in global FinTech and Capital Markets

Access to real-world data and expert feedback for your graduation project

Daily shifts designed to respect your university classes and exams

Top-performing interns are our first choice for full-time Junior roles upon graduation

Ready to Join the IFT Team?

We’d love to hear from you! You can apply through one of these ways:

Send your resume in English to with the subject: “Operations Intern – [Your Name]”

Apply through our hiring platform

Or apply directly via LinkedIn

Apply to this job