Lead Care Manager
Description:
Job Description
Description:
Join a Mission-Driven Team Focused on Whole-Person Care
Sanctuary Centers of Santa Barbara is a nonprofit organization with nearly 50 years of experience serving the most vulnerable members of our community. Through our Integrated Health Clinic and Enhanced Care Management (ECM) program, we offer person-centered medical and social care coordination for Medi-Cal members with complex needs.
We are seeking a Lead Care Manager with strong clinical insight and case coordination expertise to support high-need adults in navigating the health care and social services system. This role emphasizes medical care coordination, managed care plan collaboration, and addressing social determinants of health—with a trauma-informed lens.
About Enhanced Care Management (ECM)
ECM is a Medi-Cal benefit that provides a whole-person, interdisciplinary approach to care for individuals with complex clinical and non-clinical needs. Through integrated case management, members are supported in navigating the medical, behavioral, and social service systems to improve overall health and stability.
Who We're Looking For
Passionate about improving health outcomes for high-risk, underserved populations.
Skilled in navigating complex systems and coordinating care across the medical, behavioral, and social sectors.
Experienced in medical case management and trauma-informed engagement.
Organized, proactive, and collaborative—with excellent written and verbal communication.
Benefits
Paid Time Off: 3 weeks vacation starting, paid birthday + 8 holidays
Free Basic Medical, Dental, and Vision coverage
403(b) Retirement Plan
Life Insurance
Career growth within a collaborative, mission-driven team
Salary Details
Position will be Fulltime and pay hourly. Starting wage rate can range between $31.00 – $35.00/hour based on experience.
Requirements:
Key Responsibilities
Serve as the lead case manager and liaison between Medi-Cal enrollees, primary care providers, specialty care, managed care plans, hospitals, and community-based services.
Conduct assessments and develop person-centered care plans that reflect the member’s medical conditions, goals, and support needs.
Coordinate across multiple systems of care—including hospitals, outpatient clinics, housing, and social services—to ensure smooth care transitions and reduce unnecessary utilization.
Provide education and support to members and families about accessing and understanding medical services, medication adherence, and chronic disease management.
Support care team staff and provide clinical guidance in trauma-informed and culturally responsive engagement.
Document services and activities according to Medi-Cal and ECM program standards.
Participate in interdisciplinary case review and care planning meetings with providers and health plan partners.
Qualifications
Bachelor’s degree in Social Work, Nursing (LVN), Public Health, or a related field. A Master’s degree or clinical license is a plus.
Minimum 2 years of experience in case management, health navigation, care coordination, or community health.
Familiarity with Medi-Cal, managed care plans, and local healthcare systems.
Strong skills in documentation and use of electronic case management systems.
Valid California Driver’s License and vehicle insurance.
Bilingual in English/Spanish preferred.
Full-time