Account Manager, Amazon

Title: Account Manager

Location: Hybrid NYC/remote

Department: eCommerce

FLSA Classification: Exempt

Supervises: N/A (Individual Contributor)

POSITION OVERVIEW

We are seeking a detail-oriented, analytically strong Amazon Account Manager to serve as the hands-on operator for multiple Amazon CPG beauty brands across Vendor Central. This role is responsible for the day-to-day management and execution of Amazon operations across the brands encompassing catalog management, content optimization, advertising execution, inventory coordination, promotional setup, and account health monitoring.

The ideal candidate is an Amazon platform expert who thrives in the details—someone who can manage product listings, troubleshoot operational issues, coordinate promotional campaigns, and deliver clear performance reporting with equal confidence. You bring deep familiarity with Vendor Central workflows, Amazon Retail Analytics, and advertising tools, and you understand how catalog health, content quality, and operational rigor translate directly into revenue and margin outcomes.

This role reports to the Sr. Director, Amazon & Retailer.com and works closely with external agency partners, Brand Marketing, Supply Chain, and Sales to ensure that Amazon presence is optimized for growth, profitability, and brand consistency across all product categories.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

1. Amazon Operations & Catalog Management

Manage the day-to-day operations of Amazon Vendor Central accounts across all brands, ensuring accurate product listings, pricing, and catalog integrity

Own product detail page (PDP) quality: titles, bullet points, descriptions, images, A+ content, and Brand Store pages—ensuring all listings meet Amazon’s retail readiness standards

Coordinate new product launches on Amazon, including ASIN creation, Born to Run enrollment, content upload, variation structure, and initial inventory seeding

Monitor and resolve catalog issues including suppressed listings, blocked offers, CRaP flags, variation errors, and duplicate ASINs

Maintain accurate item setup data including item cost, dimensions, case pack configurations, and compliance documentation

2. Advertising Execution & Agency Coordination

Partner with external agency partners to execute full-funnel advertising campaigns across Sponsored Products, Sponsored Brands, Sponsored Display, and Amazon DSP

Monitor campaign performance daily and weekly against KPIs including ROAS, ACoS, TACoS, CPC, CTR, and ad-attributed sales; flag issues and opportunities to the Sr. Director

Coordinate advertising creative requests with Brand Marketing to ensure ad assets, lifestyle imagery, and video content are delivered on time and meet Amazon specifications

Support the agency in executing promotional advertising strategies around key events: Prime Day, Black Friday/Cyber Monday, Big Spring Sale, and brand-specific launches

Assist in preparing monthly and quarterly advertising performance reports, compile data from Amazon Ads console, Brand Analytics, and ARA for Sr. Director review

3. Promotional Planning & Execution

Set up and manage all Amazon promotional programs including Lightning Deals, Best Deals, coupons, Prime Exclusive Discounts, Subscribe & Save offers, and social media promo codes

Ensure promotional submissions meet Amazon deadlines, pricing requirements, and inventory thresholds

Coordinate with Supply Chain and Demand Planning to confirm inventory availability before committing to deal events

Track promotional performance and compile post-promo analysis including incremental lift, Net PPM impact, and glance view / conversion rate changes during deal windows

Maintain a rolling promotional calendar across all brands; Flag scheduling conflicts and ensure alignment with retailer.com and DTC promotional cadences

4. Inventory & Supply Chain Coordination

Monitor Amazon PO activity, fill rates, and in-stock rates across all brands; Proactively flag inventory risks to the Sr. Director and Supply Chain

Confirm and manage purchase orders in Vendor Central, ensuring accurate PO confirmation codes, on-time shipment, and compliance with Amazon routing guides

Track and resolve chargebacks, shortages, and deductions; open and manage cases through Vendor Central dispute resolution

Coordinate with Demand Planning on replenishment forecasts, safety stock levels, and seasonal build requirements

Monitor excess and aged inventory; recommend liquidation or promotional strategies to improve sell-through and inventory turn rates

5. Account Health & Compliance

Maintain superior Amazon account health scores across all Vendor Central accounts by proactively monitoring performance metrics and policy compliance

Track and resolve listing violations, intellectual property complaints, product safety flags, and customer feedback issues

Monitor Buy Box ownership, pricing parity, and unauthorized seller activity; escalate MAP and reseller violations through proper channels

Ensure compliance with Amazon’s content policies, image requirements, and category-specific listing guidelines

Stay current on Amazon policy changes, new seller/vendor programs, and platform updates; communicate relevant changes to the broader ecommerce team

6. Performance Reporting & Analytics

Build and maintain weekly and monthly performance dashboards tracking revenue, traffic (glance views), conversion rate, AOV, BSR, and advertising metrics by brand and category

Leverage Amazon Retail Analytics (ARA), Brand Analytics, and Search Query Performance reports to identify trends, diagnose issues, and surface growth opportunities

Prepare data packages and performance summaries for the Sr. Director to use in executive business reviews

Conduct competitive analysis using Brand Analytics share-of-voice data, search term reports, and category benchmarking

Support quarterly business review preparation with Amazon vendor management and CSM teams, including performance decks and data pulls

7. Cross-Functional Collaboration

Serve as the internal Amazon subject matter expert, providing platform guidance and best practices to Brand Marketing, Sales, Supply Chain, and Finance teams

Coordinate with Brand Marketing on content creation timelines: A+ modules, brand store refreshes, lifestyle imagery, and video assets

Partner with the Retailer.com teams, DTC and Growth Marketing team to share insights, align promotional strategies, and ensure consistent brand presentation across channels

Support the Sr. Director in Amazon vendor management meetings, QBRs, and strategic planning sessions with data preparation and operational readiness

REQUIRED SKILLS & QUALIFICATIONS

4–6 years of experience managing multi-brand Amazon Vendor Central for a CPG, beauty, or consumer products brand

Deep working knowledge of Amazon’s operational workflows: PO management, catalog/ASIN management, content upload, deal submissions, and case management

Hands-on experience with Amazon Advertising console (Sponsored Products, Sponsored Brands, Sponsored Display) and familiarity with Amazon DSP

Strong analytical skills with proficiency in Amazon Retail Analytics (ARA), Brand Analytics, and Search Query Performance reporting

Experience coordinating with external agency partners on advertising execution and performance optimization

Demonstrated ability to manage promotional calendars, set up deal events, and analyze post-promo performance

Detail-oriented with strong organizational skills and the ability to manage multiple brands and priorities simultaneously in a fast-paced environment

Excellent communicator—written and verbal—with the ability to translate platform data into clear, actionable insights for leadership

Highly proficient in Microsoft Office; Strong Excel skills required for reporting and data analysis

Self-starter with a strong sense of urgency and ownership; Comfortable working independently in a remote environment

PREFERRED QUALIFICATIONS\

Experience in Beauty or Personal Care categories on Amazon

Familiarity with Amazon tools and programs including Born to Run, Vine, Subscribe & Save, Amazon Brand Registry, and Transparency

Experience with third-party Amazon analytics platforms (Helium 10, Jungle Scout, Profitero, Stackline, or equivalent)

Working knowledge of Amazon chargeback and deduction resolution processes

Experience supporting multi-brand portfolios across both 1P (Vendor Central) and 3P (Seller Central) models

Familiarity with inventory planning, demand forecasting, and supply chain coordination in an Amazon context

EDUCATION REQUIREMENTS

Bachelor’s degree in Business, Marketing, Supply Chain, or related field required

Amazon Advertising certifications (Sponsored Ads, DSP) preferred

Base Salary: $85,000 - $100,000 per year, depending on experience, plus bonus and benefits

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Employer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

This is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.