Program Manager, Leadership Foundations

Imagine what you could do here!

The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries.

It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.

At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

We're a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways.

That innovation is inspired by a shared commitment to great work - and to each other.

Because learning from the people here means we're learning from the best.

Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience.

We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar.

The Leadership Foundations team elevates the performance, growth, and effectiveness of Apple Retail's store leaders.

We design and deliver strategic programs that give leaders clarity, consistency, and a shared standard of excellence - driving business performance while creating environments where teams feel motivated, valued, and inspired to deliver only-at-Apple experiences.

As a Program Manager, you will work collaboratively with the broader Global Retail Support (GRS) team and our People organization to launch exceptional experiences for our teams, defining future Retail Store Leadership programs and shaping Apple's performance enablement strategy and operations.

In this role, you will be responsible for defining exceptional leadership experiences in Apple Retail, including the frameworks, tools, and metrics to support them.

You will lead deep discovery work to identify the most critical gaps and opportunities in how our store leadership teams operate today - then develop integrated plans to close them.

You are a deeply collaborative partner who excels in managing global, cross-functional projects.

You are passionate about Retail and committed to providing a world-class experience for our teams.

You bring strong program management discipline alongside a genuine curiosity about organizational effectiveness.

Whether your background is in organizational design, field leadership, or people operations strategy, what matters most is your ability to move from an ambiguous problem statement to a clear, executable plan - and to bring the right people along with you.

Demonstrated ability to analyze data and information, using data to identify trends and define problem statements, test assumptions, and make informed trade-off decisions.

Proven ability to manage multiple complex workstreams simultaneously without losing sight of quality or timelines.

Intellectual curiosity and a drive to identify continuous improvement opportunities.

12+ years of experience in program or project management within Retail operations, people strategy, organizational design, or a related field.

Deep field leadership experience in Retail or a background in organizational design and / or leadership development.

Demonstrated ability to take an ambiguous problem space and build structured, actionable plans - with the cross-functional influence to execute them.

Ability to lead and navigate organizational change, implementing new insights and/or business process changes effectively within the Apple culture.

Outstanding organizational, documentation, and communication skills, with experience presenting to and influencing senior executives.