IT Support Technician

Job Description

Job Title: IT Support Technician

Location (On-site, Remote, or Hybrid?): Dublin, OH (onsite)

Contract Duration: Contract until 02/01/2027

Work Hours: M-F 8:30 AM - 5:00 PM

Primary Purpose

Provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers. Respond to technical support requests submitted via email, and document, track, and monitor issues to ensure timely resolution.

Essential Functions and Responsibilities

Provide moderate to complex support to colleagues regarding internal proprietary systems (e.g., JURIS, One Team, SIR, TAMS, and Voyager). Issues are typically reported via email.

Perform moderate to complex troubleshooting and assist with software development issues as needed.

Communicate high-visibility issues to the immediate supervisor.

Escalate requests to the appropriate departments as needed.

Additional Functions and Responsibilities

Perform other duties as assigned.

Support the organization’s quality program(s).

Qualifications

Education and Licensing

Bachelor’s degree from an accredited college or university preferred, or five (5) years of Help Desk or technical support experience (or equivalent).

Experience and Skills

ServiceNow

Microsoft 365 (OneDrive, Teams, Word, Excel)

Basic networking

A+ certification

Experience supporting Dell desktops and laptops

Education & Licensing

Bachelor's degree from an accredited college or university preferred.

Experience:

Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with client propriety systems (JURIS, One Team, SIR, TAMS and Voyager).

Skills & Knowledge

Excellent customer service skills Proven understanding and knowledge of quality

Good knowledge of service center processes and procedures PC literate, including Microsoft Office products

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Good judgment and discretion skills

Ability to manage multiple projects and set priorities

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

Ability to complete required number of monthly quality monitorsCompany Description

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.

We also have national recruiting