Training Specialist

Job Description

Job Summary:

Grewal Eye Institute is looking for a Trainer with a strong hospitality background to drive service excellence and enhance patient experience across the organization. The role involves designing and delivering training programs focused on communication, grooming, and customer service standards for both front-line and support staff.

Key Responsibilities:

Design and deliver training programs on patient experience, customer service, and professional conduct

Conduct induction and ongoing training sessions for employees across departments

Promote a hospitality-driven approach to patient interaction and service delivery

Assess training needs in collaboration with department heads

Evaluate the effectiveness of training programs through feedback and performance tracking

Conduct role plays, workshops, and interactive sessions to ensure practical learning

Standardize grooming, communication, and service protocols across teams

Maintain training records, reports, and documentation

Key Requirements:

Bachelor’s degree in Hospitality Management or a related field

4–8 years of experience in training, preferably in hospitality, healthcare, or service-oriented industries

Excellent communication and presentation skills

Strong interpersonal and stakeholder management abilities

Ability to engage and train employees across different levels

Proficiency in MS Office

Preferred:

Experience in a healthcare or patient-facing environment

Exposure to service quality audits or process improvement initiatives