Meter Technician

Job Description

Overview

Join our dynamic team as a Meter Technician, where you will play a vital role in maintaining and servicing utility meters that ensure accurate measurement of energy consumption.

Performs entry-level technical or specialized work in the Finance and Administrative Services department. Records and reports water meter readings, assists customers by answering questions and resolving complaints, performs routine inspections, and turns water meters on and off. Work is performed under general supervision with limited latitude. Position exercises some judgment in accordance with well-defined policies, procedures, and techniques.

Responsibilities

Reads 12000+ water accounts (either with a hand-held device or manually) and records readings electronically

Performs meter box maintenance including meter box clean out and proper care of meter touchpads

Performs water meter turn on services, including verification of meter number, opening of curb stop valve, reading the meter, and verifying whether there are any leaks or running water in the home

Performs water meter turn off services, including verification of meter number, closing of curb stop valve, reading the meter, and providing notification via door hangers to customers

Performs water meter re-checks, including verification of meter number, reading the meter, and recording reads

Inputs and retrieves information through operation of computerized meter reading device

Observes, investigates, and reports unusually low or high readings; re-reads meters; and examines meters for signs of tampering

Listens and responds to customer concerns in the field, including answering questions and taking appropriate corrective action if needed

Reports backflow, code compliance or other violations

Performs annual field audits to verify meters for billing accuracy

Serves as a call out team member once a month and provides after hours turn on services for our residents

Performs other duties as assigned and/or required

Qualifications

High school diploma or GED;

Preferred: One (1) years' experience reading meters, preferably with a governmental or non-profit agency or with an agency that provides governmental accounting services.

Must have a State of Florida Class E driver's license.

KNOWLEDGE, SKILLS, AND ABILITIES:

Some knowledge of municipal utility rules and regulations or policies

Knowledge of the geography and street locations in the City

Some knowledge of the mechanism of water meters

Skills in the use of hand tools needed for making routine repairs and adjustments

Skill in Microsoft Office products (Word, Outlook, and Excel)

Skill in providing good customer service

Ability to multi-task while working with tight deadlines and shifting priorities

Ability to quickly and independently learn new software

Ability to organize work for timely completion

Ability to use critical thinking skills to arrive at solutions and suggest improvements to processes

Ability to clearly communicate and understand information in English, both orally and in writing

Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work

Ability to regularly attend work and arrive punctually for designated work schedule

PHYYSICAL REQUIREMENTS:

Depending on functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Tasks may involve extended periods of time at a keyboard or work station.

ENVIRONMENTAL REQUIREMENTS:

Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

Full-time