Customer Service Analyst

Customer Service Analyst

Location: Luanda

Company: Nestlé Angola

Position Type: Temporary

Minimum Educational qualification: Bachelor’s Degree in Business, Economics, Supply Chain or similar.

Minimum Relevant work experience: 1 to 2 years operational experience in Customer service in a similar industry or Trade structure in one of the following areas:

- Physical Logistics

- Demand or Supply Planning

- General Sales Experience especially Key Account/ Event Management/Customer Channel sales development.

- Project Management in a Customer Service related area.

- Dealing or working with/for Customers or Suppliers ( Distributors, Retailers, Suppliers, etc. )

Position Summary:

Joining Nestlé means being a part of the largest Food and Beverage Company in the world. At our very core, we have a passionate people driven environment, propelled by our purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, via varied opportunities to stand out. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

Nestlé Angola is currently looking for a Customer Service Analyst who will handle the following:

Coordinate all development and customer management initiatives across the Order- to-Cash process, which will help build key customer relationships.

Ensure compliance and drive process improvement efficiency through the implementation of mutually beneficial solutions for both Nestle and customer.

Ensure continuous development training and succession of Customer Service super user network.

Your responsibilities:

Serve as the primary " Contact Point" for all Customer and Supply Chain Development Initiatives in Angola and DRC.

Ensure optimum planning and satisfaction of customer's demand in the most cost effective way at the required speed.

Deliver effective implementation of a monthly tracker of expected orders to be invoiced to distributors in DRC and ensure on time and error free, timely monitoring tof he effectiveness of this solution.

Review Key Metrics( Claims, refusal and returns, order failure reason codes) to ensure performance targets are achieved.

Ensure competent and skilled Customer Service super user network with adequate back up and succession.

Continuously review customer activity, analyze data and identify trends that will aid corrective action and modification of procedures where necessary. Timely escalations and alert when needed.

Monitor the effectiveness of Key Customer Service Meetings.

What will make you Successful?

Bachelor’s Degree in Business, Economics, Supply Chain or similar.

1 to 2 years operational experience in Customer service in a similar industry or Trade structure in one of the following areas:

- Physical Logistics

- Demand or Supply Planning

- General Sales Experience especially Key Account/ Event Management/Customer Channel sales development.

- Project Management in a CS related area.

- Dealing or working with/for Customers or Suppliers ( Distributors, Retailers, Suppliers, etc).

Excellent knowledge in Microsoft Office tools, Presentation, Power BI and Analytical Skills .

Proficiency in English and Portuguese Languages preferred. Knowledge in French will be an added advantage.

“Nestlé is an equal opportunity employer, seeking diversity in qualified applicants for employment. All applicants will receive consideration without regard to race, ethnicity, color, gender, age, religion, nationality, disability or perceived disability, medical condition, or any other protected status, as defined by applicable law”.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

The closing date for application is 8th May, 2026.