CLERK V BILINGUAL - ACHN - BEHAVIORAL HEALTH AND SOCIAL WORK

Schedule: Full-time

DEPARTMENT: ACHN - BEHAVIORAL HEALTH AND SOCIAL WORK

LOCATION: PROVIDENT HOSPITAL OF COOK COUNTY, 500 E. 51ST ST., CHICAGO, IL 60615

SHIFT: 8:30AM - 4:30PM

This position is grant funded until 12/31/26

Job Summary AFSCME 1111

Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow up as needed. May act as lead worker, all duties are performed in a highly confidential manner.

Typical Duties

Provides customer service to the patients, family, and significant other

Verifies patient information and registers patient in Electronic Medical Records (EMR)

Schedules patient appointment in EMR

Assists patient with using patient portal

Distributes information to patients as directed by clinical providers

Assists patients with transportation needs and makes follow-up call, as needed

Participates in health center or departmental meetings

Copies and/or scans documents, as needed

Answers calls and routes them appropriately

Sorts and distributes mail

Prints and distributes depart/discharge documents

Performs other duties as assigned

Minimum Qualifications

High school diploma or G.E.D. certificate is required (must provide proof at time of interview)

One (1) year of full-time experience in a clerical position is required

Bilingual in English/Spanish (Bilingual testing for Spanish will be administered. Passing score of 3 – High Intermediate, is required)

Knowledge, Skills, Abilities and other Characteristics

Knowledge of clerical and standard office practices and procedures

Skilled in the use of standard office equipment

Demonstrate good phone and email etiquette skills with strong response times

Excellent verbal and written communication skills to work with all levels of individuals internally and externally

Demonstrate the ability to use word processing and database software

Ability to communicate with a diverse environment and communicate with tact and courtesy.

Ability to understand and follow oral and written instructions

Ability to multi-task and prioritize assignments

Ability to lift ten (10) pounds

Ability to sit, stand and bend for periods of time

Ability to travel, as required

Ability to work flexible hours

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions.

Benefits Package

Medical, Dental, and Vision Coverage

Basic Term Life Insurance

Pension Plan

Deferred Compensation Program

Paid Holidays, Vacation, and Sick Time

You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link:

VETERAN PREFERENCE

PLEASE READ

When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

· Meet the minimum qualifications for the position.

· Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”

· Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

*Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCH is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER