Case Manager - Homeless Guest Services

Position Title: Case Manager - Homeless Guest Services

Reports To: Director of Homeless Guest Services

Department: Homeless Guest Services

General Function: The Homeless Guests Services Case Manager will develop and facilitate individualized case management services to reduce shelter stays and connect guests with other supportive services.

Position Requirements:

Bachelor's Degree in Psychology, Sociology, Social Work, etc., OR equivalent social work/client-facing experience required

Administrative competencies to handle homeless program logistics

Displaying leadership and compassion to our guests

Personable, amiable, and adaptable in a team environment

Demonstrate excellent time management skills, a high level of organization, record keeping, and the desire to proactively seek out and initiate tasks

Attend department meetings or check in meetings with the Director of Homeless Guest Services

Experience working with people without homes

Principal Activities:

Provide individualized case management to shelter guests.

Develop a clearly written case management plan for services and objectives for assigned caseload

Meet with guests regularly

Maintain accurate data in computer databases and logs

Build trust and rapport with guests

Provide appropriate referrals

Assist guests with transportation needs

Track guest progress and provide updates and report to HGS team and other SBRM staff

Utilize a client-centered approach that includes motivational interviewing, harm reduction, and trauma informed care

Provide crisis intervention services when needed

Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients

Work in collaboration with other agency and program staff to coordinate services

Participate in evaluation and trainings to better respond to client/community needs

Perform case management activities including (but not limited to):

Intake assessments and evaluations.

Providing emergency and special service related to legal, medical or mental health issues.

Establishing program goals and priorities.

Conducting scheduled case management meetings with guests.

Referring residents to essential services such as housing, county benefits, education etc.

Coordinating plan implementations with other staff.

Be a contributing member of the Homeless Guest Services team.

Meet with Homeless Guest Services team to discuss operations and guests

Keep team apprised of guest issues and concerns

Maintain good rapport with Men's staff and security personnel with a willingness to work together to solve difficult problems

Act as a responsible party, alongside SBRM Men's Staff or security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property

Support the Emergency Shelter Team as needed

Assist with piloting new Homeless Guest Services initiatives and programs

Compensation and Benefits:

$24.00-$27.00 (depending on experience)

Company sponsored retirement plan with a 4% match

15 vacation days, 12 holidays, and paid sick time

Employer sponsored health benefits (100% of employee premium and 40% of dependent premiums)

Effect on the End Result:

This position contributes to the stabilization and transformation of our homeless guests. In the end, you will walk alongside individuals as they rebuild their lives.