Development and Production Support Engineer

Job Summary

We are seeking a Development and Production Support Engineer to build, deploy, and support automation solutions while ensuring stability and performance in production environments. This role combines hands-on development with operational support, focusing on automation platforms, AI-enabled solutions, and continuous improvement of business processes. The ideal candidate will have experience in UiPath, strong problem-solving skills, and the ability to manage both development and support responsibilities.

Key Responsibilities

Develop, test, and deploy automation solutions using UiPath, Power Automate, and related tools

Support and enhance automations leveraging AI capabilities, including large language models

Build reusable components and contribute to automation standards and best practices

Support integration testing, user acceptance testing (UAT), deployment, and post-implementation validation

Train and assist end users on automation tools and processes

Monitor production environments, including jobs, queues, permissions, and system health

Log, track, and manage incidents, issues, and service requests

Identify and escalate risks or issues related to development and production systems

Support change management processes including configuration, releases, and access controls

Collaborate with business and technical stakeholders to improve automation solutions

Contribute to the automation roadmap and continuous improvement initiatives

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience

1-3 years of experience in automation development, software development, or production support

Hands-on experience with UiPath (Studio, Orchestrator, Assistant, or StudioX) or similar platforms

Experience in both development and production support environments

Programming experience in C# or Python

Familiarity with AI-enabled automation solutions and large language models

Understanding of databases, data structures, and SQL

Exposure to ITSM tools such as ServiceNow and incident/change management processes

Familiarity with .NET/C#, XML/XSLT, and scripting (PowerShell or Python)

Experience working in Agile or Scrum environments

Strong analytical, problem-solving, and communication skills

Ability to manage multiple priorities in a dynamic environment

Preferred Qualifications

Experience with enterprise automation programs or digital transformation initiatives

Familiarity with governance, compliance, and best practices in automation development

Experience improving system reliability and operational efficiency