Service Advisor

Job Description

Job Title: Automotive Service Advisor

Schedule: Monday–Friday, 7:00 AM – 5:00 PM

Location: Jim Falk Chevrolet and Hyundai

Employment Type: Full-Time Job Description

We are seeking a motivated and customer-focused Automotive Service Advisor to join our growing team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a smooth, transparent, and positive service experience from start to finish. We have plenty of work and a strong, established customer base, supported by a team of experienced, tenured technicians. Responsibilities

Greet customers promptly and professionally

Listen to customer concerns and accurately document vehicle issues

Recommend necessary maintenance and repairs based on vehicle condition and manufacturer guidelines

Prepare and explain repair estimates and service timelines

Communicate with technicians regarding diagnostics and repair status

Keep customers informed throughout the service process

Promote additional services when appropriate

Ensure high levels of customer satisfaction and retention

Maintain accurate records in the service management system Qualifications

Previous experience as an Automotive Service Advisor preferred

Strong customer service and communication skills

Basic automotive knowledge required; technical background a plus

Ability to multitask in a fast-paced environment

Strong organizational and time-management skills

Valid driver’s license

Proficient with computers and service software What We Offer

Competitive pay (hourly, salary, or commission-based depending on experience)

Consistent weekday schedule: 7:00 AM – 5:00 PM, Monday–Friday

No weekends

Plenty of work with steady workflow

Highly skilled, tenured technicians you can rely on

Supportive team environment

Opportunities for growth and advancement

Employee discounts and benefits package

Full-time