Technical Support Coordinator

We want you! For almost 100 years our calling card has been that we have the most dedicated professionals in industrial maintenance. If you're looking for a great employer, come join our Crown Point team in the exciting role of Technical Support Coordinator!

Do you have the following skills, experience and drive to succeed in this role Find out below.

Kiemle-Hankins offers competitive wages, employee profit sharing and bonus plans, a 401(k) with a history of generous employer matching, holiday and vacation pay, paid sabbaticals, healthcare benefits, plus a great working environment.

Our Technical Support Coordinators:

Handle the majority of the inbound calls related to their group of accounts

Takes the lead in providing customer and job communications

Provides service and sales support for service and maintenance of rotating equipment and power equipment

Generate customer deliverables including quotes and reports

Utilizes company CRM to document all customer interaction and job status

Participates in the buying process, researching material and suppliers, issuing purchase orders and reviewing received material

Take the lead in communicating to other company teammates (managers, supervisors, field sales) on customer and job information

Co-ordinate the use of vendors or subcontractors

Check on status of customer orders

Communicate with the team and/or the customer regarding scheduling issues

Participate in outbound marketing and sales efforts

Backup all other office staff positions as required xywuqvp

Qualifications

Experience in a heavy industrial service environment preferred

Technical sales and service knowledge in a related industry (power transmission, electrical supply, etc.) helpful

Minimum Associates Degree preferred (or related experience)

Strong written and verbal business communication skills

Interest and ability to learn and be trained in new areas

Experience with Microsoft office suite products and CRM systems