Remote Full Time Dispatcher

This is an entry level position within our Sales, Customer Service and Dispatch Departement.

Essential Role:

Maintaining responsibility for dispatching all of the company’s technicians in a manner that maximizes efficiency and ensures customer satisfaction

Monitor any sudden request from customers in the platform that is in charge

Monitor any issues and work with customer and technician to establish new job request, job task for the customer and technician

Duties and Responsibilities:

The essential functions include, but are not limited to the following:

Answering the communication of technicians and related customers, timely scheduling of appointments, and calling to confirm appointments

Maintaining pleasant demeanor and commitment to customer service

Serving as first point of contact for clients thus setting the tone of the experience

Providing directions from any major artery within the city; obtaining directions through use of mapping technology as needed

Redirecting client challenges to management as needed

You are responsible to fill out daily tasks at ERP in accordance with the mentioned principles in the orientation file.

Thoroughly confirming with all technicians to assure that no job is missed.

Ensure that all technicians get to the job site on time.

Follow up on each project to ensure completion.

Follow up with the customers on payment.

Answering in-bound calls from customers and assessing their needs

Scheduling and dispatching technicians to customer’s homes or businesses

Performing office clerical work, such as filing and organizing

Working as a team player and contributing to the team accordingly

Performing other duties as assigned and the ability to provide same day availability to team members’ in order to accommodate client’s needs

Minimum Qualifications (Knowledge, Skills and Abilities)

Previous experience as Dispatcher is a plus

General computer literacy

Must be efficient with strong attention to detail and ability to prioritize tasks

Must have strong skills in organization and planning; demonstrated ability to work independently and exercise sound judgment and problem solving

Ability to work in a team environment in high-pressure situations

Strong written and oral communication skills are essential

Strong knowledge of the roadways throughout the immediate area

Reporting Line

Dispatcher reports directly to Team Leader

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