Desktop Support Technician Vernon, (IN)

Responsibilities

Provide hardware and software support for Windows, macOS, and Linux.

Troubleshoot applications, including Microsoft Office.

Install, configure, and upgrade computer hardware.

Support networking tasks (VPN, firewalls, TCP/IP).

Deploy and manage software using SCCM.

Resolve help desk tickets via ServiceNow or BMC Remedy.

Manage Active Directory users and permissions.

Support mobile devices and assist with LAN/network projects.

Qualifications

Experience in desktop/IT support with strong customer service skills.

Solid knowledge of networking (DNS, TCP/IP), Meraki, and Windows Server.

Familiarity with GPOs and ticketing systems (ServiceNow, Jira).

Strong communication and problem-solving abilities.

Desktop virtualization experience is a plus.

We are seeking a skilled Desktop Support Technician to join our IT team. The ideal candidate will provide exceptional technical support and troubleshooting for end-users, ensuring efficient operation of computer systems and networks. This role requires strong customer service skills and a solid understanding of various operating systems, software applications, and IT infrastructure.

Background check and drug test will be required before starting the position