Intake Coordinator

Job Description

Salary: $30,000 annually

Summary:

The Intake Coordinator is responsible for interacting with prospective clients, primarily by phone, assessing their needs, accurately entering relevant information into client database, and referring clients to the proper program and/or service.

Essential Duties and Responsibilities:

Answer incoming inquiriesby phone or emailfor the Housing Counseling and Legal Services Teams

Analyze issues with which client needs assistance

Enter required data in a database or update information on existing clients

Assign calls to appropriate housing counselor or attorney staff

Review database to ensure all calls are answered

Take messages and set up appointments for Division staff

Assumes responsibility for ensuring information entered in database is complete, accurate, and conforms to required guidelines as specified by program

Assist with outcome follow-up on clients

Perform other administrative duties as assigned

Qualifications:

Required:

High School Diploma, or 2-5 years of experience in a customer service role, or an equivalent combination of education and experience

Ability to work respectfully and effectively with people of diverse economic,

ethnic, and educational backgrounds

Professional demeanor, outstanding customer service and interpersonal skills and a proven ability to work cooperatively with others

Excellent computer skills, including accurate typing and spelling

Experience using MS Office software suite

Excellent verbal/written communication skills; strong organizational skills, and great attention to detail

Desired:

Bachelors Degree preferred

Experience providing customer service by phone

Experience working with Salesforce or similar legal case management software strongly preferred

Must possess ability to manage sensitive/confidential information with integrity

Physical Requirements:

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring medium exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 85% of the time.

St. Ambrose values a diverse workforce. EOE.

Full-time