Customer Care Representative (French)

Job Description

Position Overview

We are currently hiring French-speaking Customer Care Representatives to support a mobile phone rental service provider in France.

In this role, you will handle inbound customer interactions, assisting users with inquiries related to their mobile phone rental services. You will provide clear, professional, and customer-focused support while ensuring a smooth and positive customer experience.

Responsibilities

Customer Support (Inbound)

Handle inbound customer support calls

Assist with inquiries related to mobile phone rentals and services

Provide clear, friendly, and professional communication

Resolve customer concerns efficiently

Operations & Documentation

Accurately document customer interactions

Follow internal processes and guidelines

Ensure high-quality service standards

Profile

C2 French and strong English (C1)

Previous customer support experience

Experience handling inbound calls

Strong communication and problem-solving skills

Comfortable working independently in a remote environment

Schedule

Monday to Friday

3–4 hours per day

Operating hours: 09:00 – 18:00 (CEST)

Flexibility required within this timeframe

Compensation & Training

€9/hour

Training duration: 1 day

Paid training

Training start date: May 4, 2026

Technical Requirements

Stable wired internet connection (LAN required)

Desktop or laptop (Windows 11 or macOS 14 minimum)

Minimum 1.8 GHz processor, 8 GB RAM, 10 GB free disk space

Wired USB headset

Why Join TalentWorldGroup

Fully remote, flexible setup

Freelance cooperation agreement

Long-term project potential

Performance-based incentives (bonuses and paid leave hours)

Opportunity to work with international clients

Structured onboarding and support