Beverage Operations Trainer

* Please note: A resume is required for this position Pay rate : $22.50 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES * Develop and deliver structured training programs for both new and existing bartenders and wait staff, covering key areas such as beverage preparation, service techniques, guest interaction, and operational procedures.

* Research and develop training methods, techniques, manuals, visual aids and other educational materials to align with industry standards.

* Educate staff on casino-specific service standards, including responsible alcohol service, gaming floor etiquette, and state/federal regulations.

* Ensure staff understand and follow health and safety protocols, including proper handling of food and beverages.

* Lead hands-on training sessions and develop upselling techniques for specific positions * Assess training needs to design, develop, implement, and evaluate training programs, ensuring they align with departmental goals and objectives.

* Direct daily work activities and inspect completed work for conformance to standards.

* Collaborate with Food and Beverage Management to develop, revise, and implement policies and procedures that align training initiatives with business goals and operational needs.

* Document and maintain training files for team members * Serve as a role model for all staff by promoting a culture of engagement, exceptional guest service, and teamwork.

* Address and manage team members' training concerns.

* Ring and complete all transactions accurately, in compliance with department policy and procedures KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: * High School Diploma/GED or equivalent experience.

* Proven knowledge of departmental and company policies and procedures.

* Proven experience as a bartender, wait staff, or similar role in a casino or high-volume hospitality environment.

* Strong knowledge of mixology, beverage trends, and food and beverage service standards.

Preferred Knowledge and Certification: * TIPS Trainer certification.

* Previous experience in training or mentoring preferred.

* Previous experience working with adult learning and skills development and assessment.

Required Skills: * Accurate and detail-oriented * Highly organized and ability to adapt quickly to changing priorities * Strong computer skills Microsoft Office (Word, Excel, Power Point and Outlook) and Windows * Excellent written, verbal and interpersonal communication skills including the ability to read, analyze, interpret and comprehend written documents such procedures, regulations, periodicals, correspondence as well write the same * Strong conflict resolution skills Required Abilities: * Ability to follow established dress code policies and practice good personal hygiene * Ability to interact with guests, coworkers and management in a professional and courteous manner * Ability to speak in a clear, concise and pleasant voice * Ability to develop, implement and present / facilitate training objectives and materials, standard operating procedures and manuals * Ability to deliver training programs and assess learning * Ability to control labor costs PHYSICAL DEMANDS * Must be able to walk and / or stand for periods of up to 8 hours * Must have a good sense of balance, and be able to bend and kneel and stoop * Must be able to reach and twist occasionally * Must be able to push, pull and grasp objects routinely * Must have the ability to independently lift up to 50 pounds occasionally * Must be able to perform repetitive hand and wrist motions * Must have good eye hand coordination * Must be able to operate foot pedals WORKING ENVIRONMENT * Work is performed in an office setting and on the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke * Must be willing to work a flexible schedule including all shifts, weekends and holidays * Occasionally must deal with angry or hostile individuals