Dispatcher

Job Description

Solid Transportation is a family-owned intermodal trucking company with over 10 years of experience serving the Northeast. We take pride in providing reliable, professional service while maintaining a strong, team-oriented work environment.

We are currently seeking an Assistant Dispatcher to join our operations team. This is a fast-paced, hands-on role supporting daily dispatch operations and working directly with drivers, customers, and terminals to ensure freight moves efficiently and on time.

Position Overview

The Assistant Dispatcher will work closely with dispatch and operations staff to coordinate driver schedules, communicate with customers and vendors, and respond to real-time issues throughout the day. This role requires strong communication, organization, and the ability to stay focused under pressure.

Training will be provided for the right candidate.

Key Responsibilities

Communicate with drivers throughout the day to track progress and adjust schedules

Dispatch intermodal containers and coordinate with ports, rail ramps, and warehouses

Communicate delays, updates, and schedule changes to customers

Provide clear and accurate load instructions to drivers

Identify accessorial charges (detention, storage, prepulls, etc.) and obtain approvals

Create and update daily load plans, identifying and resolving issues

Maintain accurate records and provide updates to the Operations Manager

Qualifications & Skills

Strong communication skills (phone, email, and in-person)

Highly organized with strong attention to detail

Ability to multitask in a fast-paced environment

Basic computer skills (Excel, Outlook, Word)

Problem-solving mindset and ability to stay calm under pressure

Previous dispatch, logistics, or customer service experience is a plus

Intermodal or trucking experience preferred but not required

Compensation

$60,000 – $75,000 per year (based on experience and ability)

Opportunity for increased compensation based on performance

Full-time