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Technical Customer Service Representative

Baltem Technology & Engineering Services
Lagos, Nigeria
November 23, 2016


• Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance

• Guidance of the users to support them in becoming more productive

• Support in the development of programs to train the customer on how to properly use the products

• Concession of the customers' troubles by recommendation of products, services or procedures

• Evaluation of the systems' problems to recommend enhancements


• Degree in IT or other related technical field

• Proven help desk or customer support experience

• High customer and service orientation

• Well developed communication and analytical skills

• Good knowledge of the operating systems and relevant hardware or software

• Good problem-solving skills and focus on quality delivery

• Ability to function in challenging situations

Method of Application: Qualified and interested candidates should send their most recent CV/Resume to with job title as subject of mail for perusal.