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experience candidate in team leader in car showroom

Company:
uinque placement service
Location:
Salem, Tamil Nadu, 636001 -, India
Posted:
November 08, 2016
Description:

Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction

Create better modes of operations to make customer service easier for both team members and customers

Make provision for a change of mode of operation when the existing one isn’t yielding maximum results

Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes

Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against any team members whom is found wanting

Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching

Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions

Step in to attend to customers that are proving difficult to team members and resolve their complaints

Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labor

Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards

Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work.