Member Services Associate

Member Services Associate Location: Baltimore City (Hybrid – 3 days in office / 2 remote) Compensation: $47,000 – $52,000 + benefits **Must be local to Baltimore City, not considering relocation or international candidates** **Substantial room for growth.

60% of the companies staff started in this role before being promoted to other departments.** Overview A fast-growing, finance-focused organization is seeking a Member Services Associate to join its team in a hybrid capacity.

This role is ideal for someone who enjoys helping people, thrives in a dynamic environment, and is interested in building a long-term career within financial services.

You’ll interact directly with members while gaining exposure to experienced professionals and a variety of products and services.

This is not a typical customer service role—it's an opportunity to develop professionally in a fast-paced, collaborative setting.

Responsibilities • Handle inbound and outbound calls with members, delivering a high-quality, responsive experience • Resolve escalated inquiries with professionalism, empathy, and attention to detail • Provide accurate information regarding services, subscriptions, and account options • Document and track customer interactions to identify trends and insights • Partner with internal teams (marketing, product, editorial) to stay aligned on offerings • Contribute to internal knowledge resources by documenting common issues and solutions • Support junior team members by modeling strong communication and problem-solving skills Qualifications • 1–2 years of customer service, support, or client-facing experience • Strong verbal and written communication skills • Customer-first mindset with a proactive, solutions-oriented approach • Ability to remain composed in a fast-paced, high-volume environment • Strong attention to detail and organizational skills • Desire to learn, grow, and develop within a team-oriented environment What’s Offered • Competitive base salary + strong benefits package • 401(k) with employer match • Medical, dental, and vision coverage • Generous PTO and paid holidays • Flexible, hybrid work environment • Clear path for growth and advancement