Bilingual Receptionist - YES Prep North Forest Elementary

Description

Job Description

POSITION: Bilingual Elementary Receptionist

REPORTS TO: Director of Campus Operations

POSITION TYPE: 11-month

START DATE: 26-27 School Year

COMPENSATION: $13.77-$17.12 per hour

At YES Prep, work for a mission that impacts the life trajectory of students and their families. YES Prep creates pathways to extraordinary opportunity through best-in-class development, competitive compensation and benefits, and recognition for your impact. Grow as an authentic leader and be part of a high-performing, team-oriented culture.

Some quick stats about us:

21,650 Students

2,600 Team Members

16 Secondary Campuses

12 Elementary Campuses

91% Students Who Qualify for Free/Reduced-Price Lunch

96% Hispanic & African-American Students

99% Students Who Are Accepted to a 4-Year University

85% First-Generation College Students

Ranked in the Top 100 High Schools in the Nation, U.S. News & World Report

We serve the students of Houston, Texas, the 4th largest city across the United States. There are over 20 public-school districts and other great public charter school options within Houston's city limits serving our increasing population. We are a rapidly growing organization, committed to creating life-changing opportunities for over 23,000 students by 2025.

THE ROLE

The Elementary Receptionist is the first point of contact for students, families, staff, and visitors. This role sets the tone for the entire campus by ensuring every interaction is warm, professional, and aligned with YES Prep's culture of predictable excellence.

The Receptionist is responsible for maintaining a welcoming and organized front office, supporting attendance accuracy through real-time communication, and assisting with enrollment intake during high-volume seasons. This role is foundational within the operations team and provides an entry point for growth into the Operations Coordinator pathway.

Front Office Operations and Family Experience

Front Desk & Visitor Management

Warmly greet all students, families, visitors, and staff with professionalism and positivity.

Manage visitor check-in using the district's Raptor system.

Ensure that all visitors are properly badged and escorted (as needed).

Keep the front office clean, organized, and student-ready throughout the day.

Maintain a calm, orderly environment during high-volume times.

Phone & Communication Systems

Answer and route all phone calls with accuracy and urgency.

Maintain the campus voicemail system and ensure 24-hour response turnaround.

Provide clear, consistent information to families about campus procedures.

Support bilingual communication when possible.

Customer Service & Front Office Support

Support problem solving by triaging inquiries and routing to appropriate staff.

Provide accurate support to parents regarding daily logistics (dismissal changes, schedules, procedures).

Maintain professionalism and neutrality in all interactions.

Support front office readiness standards (signage, posted information, materials organization).

Tone & Culture

Model the campus's expectations for warmth, professionalism, and predictable communication.

Promote efficient, respectful interactions with all members of the school community.

Attendance Communication & Tardy Support

The receptionist plays a critical supporting role in daily attendance accuracy.

Tardy Management & Daily Attendance Flow

Check in tardy students and record information with accuracy.

Collect written absence notes and route them to the OC or registrar.

Support teachers and OC with real-time attendance communication.

Monitor high-volume morning and midday attendance traffic.

Family Communication

Communicate with families regarding attendance-related questions.

Relay attendance messages to OC/Registrar for follow-up.

Support positive attendance culture through consistent, warm communication.

Data & Compliance

Ensure accuracy of tardy and absence documentation.

Maintain confidentiality of all student records.

With Registrar verification, makes updates to SIS parent/guardian contact information

Enrollment Intake and Family Support

Receptionist supports the front-end of the enrollment process.

Intake Responsibilities

Greet prospective families and provide initial onboarding information.

Schedule enrollment appointments in coordination with OC and registrar.

Collect preliminary documentation and pass it to the registrar for verification.

Maintain an organized intake space for new families.

Family Guidance & Communication

Provide basic guidance about enrollment steps, campus hours, and key contacts.

Route family questions to the appropriate owner (OC for communication, registrar for documentation).

Support OC in preparing materials for onboarding events and welcome activities.

General Operations Support

The receptionist supports the DCO and OC with:

Real-time communication during arrival/dismissal

Helping maintain orderly hall traffic during busy front-office times

Updating posted operational information

Supporting urgent communication needs during campus emergencies following DCO protocols

Handling deliveries and routing materials appropriately

THE PERSON

We seek staff with a multitude of backgrounds, talents, interests, and ideas. Certain traits consistently shine through for our most successful employees: passion for the mission, drive for results, care for students, resilience, and humility.

A strong receptionist demonstrates:

Warm, calm, welcoming presence

Professional and neutral communication

Accuracy in attendance-related tasks

High organization and dependability

Customer-service mindset

Ability to multitask in a fast-paced environment

Alignment with campus culture and expectations

Respectful interactions with all families and staff

Reliability and strong follow-through

Desire to grow within campus operations (Receptionist OC pathway)

Models YES Prep's Culture of predictable Operational Excellence through calm communication, accurate execution, and timely follow-through.

MUST HAVES

At least 2 years of an exemplary record working urgently in a fast-paced and results-oriented office environment

Proficient in Microsoft Office Suite (Teams, Outlook, Word, Excel, etc.)

Bilingual in Spanish

Excellence organizational skills including time management and follow-up

Strong command or word processing including exemplary spelling and grammar skills

Demonstrated ability to work on a team

Ability to maintain the highest level of confidentiality

Ability to exercise excellent judgment in decision-making

Belief in and commitment to the mission and core value of YES Prep Public Schools

Ability to maintain emotional control under stress

Ability to juggle multiple tasks and initiatives at once

A dedication to learn, grow, and develop as a professional and openness to giving and receiving frequent feedback

THE MUST HAVE BELIEFS

Belief in and commitment to the mission and core values of YES Prep Public Schools

Desire to disrupt systemic status quos in education

Willingness to go above and beyond to disrupt said status quos

Passion to develop resiliency through a relentless pursuit of jaw-dropping results

Conviction that high expectations + high accountability = high performance and high growth

EVERY OPPORTUNITY STARTS WITH A YES

Great schools begin with great people who believe every day is an opportunity to make a difference. At YES Prep, you have an opportunity to join a family of educators who are leveling the playing field by providing opportunities for a high-quality, college-forward curriculum while also ensuring our students feel supported through their academic journey and empowered to lead choice-filled lives. YES Prep is more than a family of public charter schools, it's the future of public education-it's an opportunity to say, "Yes, you can!

THE PERKS

Compensation - This position is an non- exempt, hourly position; salary offers commensurate with experience.

Health and Supplemental Insurance - A $0 monthly medical option that includes $600 towards a Health Savings Account, in addition to a variety of supplemental benefits including Dental, Vision, Disability, Life, etc. Employees must work 20+ hours a week to be eligible for a full spectrum of benefits, and 10 hours a week minimum for medical benefits.

Retirement Plans - Participation in Teacher Retirement System of Texas and a 457b Retirement Plan.

Paid Time Off - Employees working 20+ hours a week receive 12 days of Paid Time Off in addition to the system closures during the Academic Calendar.

Paid Leave Programming - In the event you need to be out due to medical needs (including maternity and paternity leave), YES Prep offers paid leave, paid at 100%, based on eligibility and tenure.

Professional Development - YES Prep values longevity and performance over time. We invest in developing leaders through high-quality programs, effective coaching, and ongoing professional development.

Award Winning Culture - The strong cultures of our campuses and Home Office are just one of many reasons we were named Houston's Best Place To Work in 2018, 2019, 2021 and 2025. We won the 2012 Broad Prize for Excellence in Urban Education and were a 2016 finalist as well.

YES Prep is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, ethnicity, religion, gender, sexual orientation, gender expression, national origin, disability, age, marital status, military status, pregnancy, or parenthood.