Desktop Support Level 1

About Solutions 4 Community Health (S4CH) Solutions 4 Community Health (S4CH) is a mission driven organization specializing in optimizing Community Health Centers through innovative revenue cycle management, AI powered billing solutions, and data analytics.

S4CH partners with safety net providers to reduce missed or rejected claims, strengthen financial sustainability, and improve operational performance.

Through tailored administrative support, IT services, and EMR optimization, S4CH helps health centers streamline workflows, enhance care delivery, and remain focused on their core mission of serving communities.

Key Services & Solutions * Revenue Recovery & Optimization: AI powered billing and in depth analyses, including multi year lookback reviews, to identify and recover missed or underpaid claims.

* Consulting & Administrative Support: Strategic leadership, operational guidance, and administrative services to support health center management and growth.

* Data Analytics & Reporting: Custom dashboards and reporting tools to track financial trends, identify risk areas, and uncover performance opportunities.

* EMR Training & Transformation: EMR optimization and end user training to improve efficiency, documentation, and system utilization.

* Clinical Quality & Practice Management: Workflow optimization and quality improvement initiatives to support high quality, compliant patient care.

Our Approach S4CH serves as a trusted, long term partner to Community Health Centers, embedding expertise, technology, and operational support to drive sustainable outcomes and measurable impact.

The Desktop Support provides on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software and solving technical issues ensuring optimal workstation performance.

ESSENTIAL FUNCTIONS: * Create, update, and close tickets following the Incident management workflow * Configure and deploy new machines * Provide off-site support on an as-needed basis * Determine impact and urgency of an incident and support request to determine priority * Escalate unresolved requests and incidents to higher tiers * Maintain a record of knowledge/solutions within a structured knowledgebase * Execute project tasks in a timely manner * Maintain the IT equipment Master inventory * Assist with login requests (add, changes & deletion) * Troubleshoot technical issues within SRHC environment * Conduct basic preventive maintenance of equipment.

Education & Experience: * Associate's Degree (Required) * Valid Active NYS Drivers License (subject to MVR check) * 1-2 years direct relevant IT/Helpdesk experience Job Type: Full-time Pay: $24.00 - $26.24 per hour