Personal Computer Support Technician

Position Overview Type: Full-Time, SCA

Location: Huntsville, AL

Travel: None expected

Clearance: Department of Defense (DoD) Secret security clearance, or the ability to obtain one

Work Authorization: U.S. Citizenship required

Summary/Objective

Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team.

Essential Functions

Assists in ensuring availability, accessibility, and usability of Information Technology (IT) hardware and software for IT enterprise

Responds to PC users' requests for assistance - primarily by telephone and e-mail messages - with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, resolve or escalate to higher-level for resolution

Installs software on personal computers (PCs)

Performs routine maintenance of PC hardware and software

Prepares new PCs for use, and previously used PCs for reuse

Administers PC users' IT, including ensuring compliance with security requirements

Required Education and Experience

HS/GED

Experience with computer components, Windows operating systems, and software

Ability to troubleshoot IT problems and apply known solutions

Must meet baseline certification requirements in accordance with DoD 8570 IAT-I category or higher

What We Offer:

401(k) Matching

Company Events

Dental Insurance

Employee Recognition Programs

Health Insurance

Life Insurance

Paid Time Off

Parental Leave

Performance Incentives

Student Loan Repayment

Tuition Reimbursement

Vision Insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.