Branch Operations Manager

Job Title: Operations Manager

Location: South Charlotte, NC

Work Schedule: Full-Time, In-Office

Position Overview

NOW HIRING an experienced Operations Manager to lead day-to-day operations at a machining company in South Charlotte, NC. This is a hands-on leadership role responsible for managing production staff and sales representatives, driving operational efficiency, and supporting continued business growth.

The ideal candidate has a some experience in a technical industry along with experience handling inventory, profit and loss and full management of about 20 people.

Key Responsibilities

Operations & Leadership

Oversee daily operations to ensure production goals, quality standards, and delivery timelines are met

Manage, coach, and develop shop floor staff, supervisors, and support personnel

Collaborate closely with sales representatives to align production capabilities with customer needs

Monitor workflow, capacity planning, scheduling, and continuous improvement initiatives

Ensure compliance with safety, quality, and operational procedures

Sales & Customer Support

Act as a key liaison between operations and sales teams

Support sales reps with technical insight, quoting input, and feasibility assessments

Help translate customer requirements into clear production plans

Assist in resolving customer issues related to lead times, quality, or specifications

Process Improvement & Performance

Identify opportunities to improve efficiency, reduce waste, and optimize processes

Track and report on operational KPIs such as productivity, on-time delivery, and quality metrics

Participate in strategic planning and execution of operational goals

Support implementation of new equipment, systems, or procedures as needed

Qualifications

Required:

5+ years of operations or management

Proven experience managing teams, including both technical staff and sales or client-facing roles

Strong leadership, communication, and problem-solving skills

Ability to work full-time, in-office in South Charlotte, NC

Preferred:

Technical background in machining, CNC operations, manufacturing engineering, or a related field is a plus but not required

Someone who has worked for smaller companies managing around 20 people or so.

Experience in a job shop or precision machining environment is helpful