Ecommerce Manager

Company Overview

Pepper Home is a dynamic and rapidly growing home furnishings brand committed to providing exceptional products to our customers. With a focus on product innovation and an unparalleled customer experience, we strive to be the go-to source for high-quality and sustainably made custom furniture and decor.

Position Overview

At Pepper, we’re building a thoughtful, design-forward home brand—and our digital experience is central to that vision. We’re looking for an Ecommerce Manager to lead both the analytics and product development of our site end-to-end, owning how we measure, build, and continuously improve the customer experience. This role is ideal for someone with a strong product and data background who is ready to own the full site experience.

Responsibilities:

Own the end-to-end ecommerce experience, including product development, site roadmap, and ongoing optimization

Translate business and customer needs into clear product requirements and partner with engineering and design team to execute

Lead site-wide analytics, including KPI definition, dashboarding, and performance analysis

Drive A/B testing and experimentation across key site flows to improve conversion, engagement, and revenue

Analyze the customer journey to identify friction points and inform product and UX improvements

Partner cross-functionally with Marketing, Finance, and Product Development, and report regularly to the COO on performance, insights, and priorities

Qualifications:

5+ years of experience in ecommerce, product management, or digital analytics, ideally within a DTC or consumer brand

Strong product management experience, with the ability to define requirements and work closely with engineering teams

Highly data-driven, with hands-on experience in Google Analytics, Looker, or similar tools

Experience with A/B testing and conversion rate optimization strategies

Strong cross-functional collaborator with the ability to connect site performance to broader business goals

Excellent communication and organizational skills, with a high level of ownership and ability to operate in a fast-paced environment

Additional Details:

Full-time, hybrid position in NYC

Hybrid schedule: 3 in-office days per week

Salary range: $95,000-$125,000 (based on experience and skillset)

Benefits package: health benefits, paid parental leave, generous PTO, and employee discounts

Opportunities for professional development and career advancement within the company

Fun, fast-paced and collaborative work environment

Pepper Home is proud to be an Equal Opportunity Employer. We celebrate individuality and are committed to creating an inclusive environment for all employees.