Technology Support Engineer

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commercial and Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. We seek a motivated, highly dedicated, and articulate Engineer to safeguard and optimize live production for high volume, high frequency money movement application suites. You will diagnose and resolve complex issues across multiple interfaces and upstream/downstream checkpoints, ensuring end to end reliability and client visible SLA adherence. The role demands clear communication under pressure, rigorous situational analysis, and disciplined execution that protects operational outcomes and reputational risk. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, elevate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Work collaboratively in teams and develop meaningful relationships to achieve common goals

Monitor using tools such as: Geneos, Splunk, Grafana, App Dynamics, and/or Dynatrace is a must

Provide production support in high volume, high frequency payments environments

Manage incident Management, command, situational analysis, escalation, and rapid mitigation

Communicate clearly and concisely with stakeholders and senior management

Plan ownership, retrospectives, and problem management cadences

Working in shift environment of any 8 hour period within a 24/5 (08:00-17:00, 15:00-00:00, 23:00-08:00).

Participate in weekend rotation on call as required

Participate in planned events, retrospectives, and problem management sessions is expected.

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

U.S. Citizen or Legal Permanent Resident having lived in the U. S. continuously for the past 7 years

Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software

Kubernetes, Kafka, Linux, and Wintel deployment and operational skills

Continuous improvement mindset: automation, documentation, and SLA discipline

End to end monitoring: metrics, logs, traces (Prometheus, Grafana, ELK/Splunk, OpenTelemetry, AppDynamics/Dynatrace).

Proactive troubleshooting: anomaly detection, synthetic checks, canary releases, health endpoints; root cause analysis with clear corrective/preventive actions (CAPA).

Strong SQL (MS SQL, Oracle) and NoSQL (MongoDB); data analysis for RCA and tuning

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scripting

Working understanding of public cloud

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

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