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Mandarin CSR

Dencom Consultancy and Manpower Services
Makati, NCR, Philippines
November 04, 2019


Job Description:

The successful candidate will provide service support to the customers including initiation and/or implementation of corrective

action as needed. You’ll also be responsible to coordinate in handling difficult and/or unusual situations while maintaining an

excellent standard of service and a high level of customer satisfaction.

Roles & Responsibilities:

- Service Support Solution includes diagnosis, resolution and reporting of customer issues and questions relating to

client paid content products. Service is Tier 1 end user support with escalations to client.

- In the future Tier 2 delivery may be added along with support of Client’s Business partners

- Service channels may include inbound phone, email, chat, and potentially video conference.

Minimum Qualification

● Bachelor’s degree

● Excellent verbal and written English communication skills

● Incredible communicator

● Must exhibit active listening, be able to probe effectively and handle issues and complaints in a courteous,

professional and friendly manner.

● Minimum 2 year(s) customer service support experience (voice, email, or chat), working with direct consumers,

preferably in a B2C environment for a US customer base.

● Must have good problem solving and analytical skills.

● Ability to multi-task and access multiple data source simultaneously

● Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online

streaming, transactions, applications, software & hardware issues

● Experience working in team-oriented, collaborative environment.

Contact us if this sounds like you:

● You have a flexibility for scheduling

● You love helping people and are a natural people-person

● You have a passion for serving customers with proactive solutions that grow relationships

● Solving problems is your favorite thing to do

● You have demonstrated strong organizational abilities

● You love to learn and easily pick up new things.

● You love gadgetry and are a passionate user of online video platforms