IT Operations Manager

Job Description

Description:

Kanawha Scales & Systems (KSS) is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we’ve built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.

At KSS, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long-term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.

The IT Operations Manager is responsible for the day-to-day leadership, reliability, and continuous improvement of the company’s information technology operations. This role serves as the primary owner of the managed service provider (MSP) relationship, ensuring contracted services are delivered effectively, securely, and in alignment with business needs.

This position provides operational oversight across infrastructure, end-user computing, business systems, security operations, and IT service management, while partnering closely with internal leadership and third-party providers. The IT Operations Manager is a hands-on leader who balances strategic planning with practical execution and accountability.

Location Requirement:

To support our operational footprint and on-site collaboration needs, candidates must be based in one of the following locations:

Charlotte, North Carolina

Columbus, Ohio

Poca, West Virginia

Pittsburgh, Pennsylvania

Memphis, Tennessee

Candidates must be able to reliably commute to or reside within one of these areas to be considered for the role.Requirements:

MSP & Vendor Management

Serve as the primary point of contact and escalation for the Managed Service Provider (MSP)

Define, monitor, and enforce service level agreements (SLAs), KPIs, and performance metrics

Conduct regular service and roadmap reviews with MSP leadership

Ensure MSP services align with security, compliance, and operational standards

Evaluate vendor performance and recommend improvements or changes

IT Operations & Infrastructure Oversight

Oversee daily operation of infrastructure, cloud services, endpoints, and networks

Ensure system availability, performance, and scalability

Own incident, problem, and change management processes

Maintain documentation, runbooks, and standard operating procedures

Security & Compliance Operations

Coordinate Cybersecurity operations with MSP and internal stakeholders

Support audits, customer security requirements, and compliance initiatives

Oversee identity, access management, and endpoint security

Business Systems & Applications

Oversee operational support for ERP, CRM, HRIS, and collaboration platforms

Ensure consistent, high-quality end-user support across all locations

Manage device lifecycle and standardization

Planning, Budgeting & Continuous Improvement

Assist with IT operational budgeting and vendor spend optimization

Identify opportunities to improve service quality and reduce risk

Support technology initiatives related to modernization and acquisitions

Qualifications

Bachelor’s degree in information technology or equivalent experience

5+ years of experience in IT operations or service delivery

Experience managing MSPs or outsourced IT providers

Strong understanding of enterprise IT environments

Excellent communication and organizational skills

Preferred Qualifications

Experience in multi-location or field-service organizations

Familiarity with Microsoft ecosystem

Familiarity with Cisco Meraki SD-WAN technology

ITIL certification or equivalent

Work Environment

Office environment; mostly sitting

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What We Offer

We provide a competitive compensation and benefits package, including:

Health Insurance: Highmark

Critical Illness, Accidental, and Hospital Indemnity Plans

Dental and Vision Plans

Company-paid STD & LTD Disability Insurance

Educational and Tuition Reimbursement

Maternity (12 weeks) and Paternity Leave

Employee Assistance Program

Basic & Voluntary Life AD&D

401(k) Retirement Plan: 4% employer match

Paid Time Off (PTO)

Company-provided PPE

Employee discounts on products and services

Networking and professional development opportunitiesAdditional Information

This job description is not intended to cover all duties, responsibilities, or activities required of the employee. Responsibilities may change at any time with or without notice.

Proof of authorization to work lawfully in the United States is required.

Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Full-time