Inbound Collections Specialist

Job Description

Inbound Collections Specialist

Automotive & Financial Services

$19.50 per hour ($20.00 per hour After 90 Days)

Monday-Thursday, Full Availability 8:45am-9:00pm, and Friday 8:45am-6:00pm

Grandview, Ohio (onsite)

Temp to Hire

Starts Monday, June 1st, Orientation on Wednesday, May 27th at 9:00am for 1-Hour

Why You’ll Love This Job:

After being hired on, the following benefits are offered:

Free car insurance

Automotive discount purchase program

Healthcare premiums 100% paid for entire family

24 PTO days + 9 paid holidays

8 PTO hours earned monthly and can carry over month to month, but not year to year

9 paid holidays

16 hours of floating holiday pay (act as PTO)

Brand new offices

Hybrid after 90 days and after an assessment is passed, days assigned by manager

3 days are in the office, 2 are remote

Access to company café, Starbucks on site; other Grandview amenities

Schedule: must be available 8:45am-9:00pm Monday-Thursday and 8:45am-6:00pm on Friday

8-hour shift will be assigned

1-2 later shifts a week will be required, usually are assigned to be remote once applicable

Shift Premium: 10% additional pay for any hours after 6:00pm Monday-Friday

What You’ll Do:

Handle inbound collection calls on accounts for all customers that are 1-74 days past due

Negotiate mutually agreeable resolutions using deductive reasoning to lower the company’s exposure to loss

Handle and document inbound collection phone calls utilizing the company’s service standards and in accordance with the Fair Debt Collection Practices Act and State Regulations

Execute thorough documentation of all collection efforts

Process payments on accounts and work to bring the accounts current with solid payment arrangements

Follow up with customers as needed by preparing and sending documents within Corporate Guidelines

Coordinate in resolving customer issues

Exercise sound judgment in decision-making regarding credit disputes

Be engaged in associate development opportunities and complete training requirements

Provide assistance that may be required because of a business project or process in the direction of your Team Leader or Manager

What We’re Looking For:

Clean credit history – Will need to verify; credit score is not impacted or considered

Total amount of charge-offs cannot total or exceed $3,000

Collections or past due accounts cannot total or exceed $5,000

No time off needed in the first 90 days

Customer service experience, including retail or food service

High school diploma or higher education – Will need to verify

Business-related bachelor’s degree preferred but not required

6-12 months in an elevated customer service role or collections

Excellent communication skills

Organized and professional

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

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Full-time

Hybrid remote