Program Navigator, Gastroenterology (GI), Full Time, Days

The Program Navigator for the Digestive Health Services (DHS) Colon Cancer Prevention Program (CCPP) works under general supervision of the Medical Practice Supervisor and is responsible for the coordination of patient referrals to the program. Responsibilities include working incoming referrals, patient scheduling, obtaining patient information, providing the patient with information and instructions related to the procedure, verifying eligibility, and full registration of patients in the electronic medical record (EHR). The Program Navigator will communicate with patients, patient families, department physicians and referring office staff. The Program Navigator ensures an efficient referral process for screening procedures and may visit referring offices to educate office staff of the appropriate referral workflow process when referring patients to the program. The Program Navigator will have administrative duties which include, but are not limited to, electronic medical record documentation, entering screening procedures orders, and obtaining medical clearance.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

Strong verbal and written communication skills.

Proficient with computer skills, with knowledge of basic computer applications

Ability to professionally communicate effectively with all internal and external customers, while maintaining a high level of confidentiality at all times

Ability to prioritize and balance multiple work assignments, within a fast-paced environment

Good organizational and follow through skills

Knowledge of EHR applications and Practice Management applications

Knowledge of ICD-10 and CPT coding systems

Ability to work without direct supervision; take initiative and responsibility

Maintains knowledge of resources in order to appropriately identify solutions within scope of practice; knowing when to escalate issues through the chain of command

Ability to work collaboratively within a team