Spa Concierge

Job Description

Description:

Position Overview

At Hotel Californian, the Spa Concierge serves as the first and lasting impression of the spa experience — curating seamless, personalized wellness journeys for each guest. This role embodies refined hospitality, intuitive service, and a deep understanding of luxury guest expectations.

The Spa Concierge is responsible for managing reservations, coordinating treatments, anticipating guest needs, and creating a tranquil, elevated environment that reflects the essence of the Hotel Californian brand. This position requires exceptional emotional intelligence, attention to detail, and the ability to deliver highly personalized service in a fast-paced luxury setting.

Key Responsibilities

Guest Experience & Service Excellence

Serve as the primary point of contact for all spa guests, delivering warm, polished, and anticipatory service

Curate personalized spa experiences by recommending treatments, enhancements, and wellness offerings

Ensure seamless guest flow from arrival through departure, maintaining a calm and welcoming atmosphere

Anticipate guest needs and preferences, creating memorable and bespoke experiences

Handle guest concerns with professionalism, discretion, and urgency, ensuring full resolution

Reservations & Operations

Manage spa reservations, scheduling, and confirmations with precision and efficiency

Coordinate therapist schedules, treatment rooms, and service timing to optimize guest experience and revenue

Maintain accurate guest profiles, preferences, and service history within the booking system

Process payments, retail transactions, and billing in accordance with company standards

Ensure adherence to all spa policies, service standards, and safety protocols

Retail & Revenue Enhancement

Promote spa retail products and wellness services through thoughtful, non-intrusive recommendations

Support achievement of spa revenue goals through upselling treatments and packages

Maintain visual merchandising standards and cleanliness of retail displays

Spa Environment & Presentation

Maintain a serene, immaculate front-of-house spa environment at all times

Ensure treatment areas, relaxation spaces, and guest amenities are fully prepared and stocked

Uphold luxury presentation standards in personal appearance and workspace

Collaboration & Culture

Partner closely with Spa Therapists, Front Office, Housekeeping, and Food & Beverage teams to deliver a cohesive guest experience

Contribute to a culture of excellence, teamwork, and accountability aligned with Hotel Californian.

Participate in ongoing training and development to enhance product knowledge and service delivery

Qualifications

2+ years of experience in luxury spa, hotel, or wellness environment preferred

Strong knowledge of spa services, treatments, and wellness offerings

Experience with spa or hotel booking systems (e.g., Booker, Mindbody, or similar)

Exceptional communication and interpersonal skills

Highly organized with strong attention to detail and multitasking ability

Ability to remain calm and polished in a fast-paced environment

Flexible schedule, including weekends, evenings, and holidays

Core Competencies

Luxury Service Mindset

Emotional Intelligence & Guest Engagement

Attention to Detail

Discretion & Professionalism

Sales Acumen

Team Collaboration

Physical Requirements

Ability to stand for extended periods

Ability to lift up to 25 lbs (retail inventory, supplies)

Frequent walking and movement throughout spa areas

Why Join Hotel Californian

Hotel Californian is a premier luxury destination where hospitality meets artistry. As a Spa Concierge, you will play a vital role in delivering elevated wellness experiences that reflect the beauty, culture, and spirit of Santa Barbara.Requirements:

Full-time