Server - Goat Tree

Job Description

Description:

Position Overview

Goat Tree is a vibrant, all-day dining destination rooted in fresh, coastal California cuisine, artisanal coffee, and an inviting, social atmosphere. As a Server, you are the face of the guest experience—delivering warm, engaging, and highly attentive service that reflects the effortless sophistication of Hotel Californian.

This role requires a balance of genuine hospitality, product knowledge, and efficiency. The Server is responsible for guiding guests through the menu, executing flawless service, and creating memorable dining experiences.

Key Responsibilities

Guest Experience & Service Excellence

Deliver warm, personalized, and anticipatory service to every guest

Create a welcoming and engaging dining experience that reflects Goat Tree’s energetic and approachable atmosphere

Guide guests through the menu, providing detailed knowledge of food, coffee, wine, and beverage offerings

Read guest cues and tailor service style accordingly (efficient vs. leisurely dining)

Handle guest concerns with professionalism, urgency, and care to ensure full satisfaction

Food & Beverage Execution

Accurately take and enter orders into the POS system with attention to detail

Serve food and beverages in a timely and polished manner

Maintain full knowledge of menu items, ingredients, allergens, and preparation methods

Uphold all sequence-of-service standards and timing expectations

Ensure proper table maintenance, including clearing, resetting, and overall cleanliness

Sales & Revenue Enhancement

Thoughtfully upsell menu items, beverages, and specials to enhance the guest experience

Promote high-margin items such as specialty coffee, wine, and add-ons

Support achievement of restaurant revenue and guest check average goals

Operational Excellence

Maintain cleanliness and organization of the dining area, service stations, and POS areas

Follow all health, safety, and sanitation standards in accordance with local regulations

Collaborate with kitchen, bar, and support teams to ensure seamless service flow

Complete opening, running, and closing side work as assigned

Brand & Culture Alignment

Represent Goat Tree and Hotel Californian with professionalism, style, and authenticity

Contribute to a positive, team-oriented culture focused on excellence and accountability

Participate in ongoing training, menu tastings, and service development

Qualifications

1–3 years of serving experience in a restaurant, café, or luxury hospitality environment preferred

Strong knowledge of food, coffee, and beverage service (wine knowledge a plus)

Experience with POS systems (e.g., Toast, Micros, or similar)

Exceptional communication and interpersonal skills

Ability to multitask and remain composed in a fast-paced environment

Strong attention to detail and service standards

Must meet minimum age requirements to serve alcohol (21+ in California)

Core Competencies

Guest-Centered Service

Communication & Engagement

Attention to Detail

Sales & Upselling Ability

Team Collaboration

Adaptability & Efficiency

Physical Requirements

Ability to stand and walk for extended periods

Ability to lift and carry trays up to 30 lbs

Frequent bending, reaching, and movement throughout the restaurant

Why Goat Tree Hotel Californian

Goat Tree offers a dynamic and elevated dining experience that blends casual sophistication with exceptional quality. As a Server, you will be part of a team that delivers thoughtful hospitality in a setting that celebrates community, flavor, and the Santa Barbara lifestyle.Requirements:

Full-time