Job Summary
Leads a team managing all applicable operations work and provides critical support for state operations execution. Direct reports include scheduling leaders and/or team leaders with staff providing assigning/dispatching, clerical and administrative work management support. Responsibilities include oversight of work management activities including scheduling, assigning, work prep, emergency response, incident management, operations, system operations, substation, and construction. Ensures effective scheduling, prioritization, and assignment of operations work, manages customer programs and QA/QC efforts within the department to meet compliance dates and provide exceptional customer service. Develop and maintain close partnerships between key organizations to drive successful outcomes. Sustain joint accountability and shared metrics with these key business partners to ensure alignment between organizations. Driving for results, leading change, and strategic thinking will be crucial for success. Provide strong and inclusive leadership in a manner that engages and empowers employees, establishes a culture of trust and accountability, and creates a strong pipeline of talent.
Essential Functions
Lead and provide direction for overall execution of NiSource corporate vision and objectives
Support change within the organization to accomplish corporate goals, realize cost savings and implement process improvements
Accountable for oversight of effective scheduling of a mobile workforce
Ensure compliance with all applicable state and regulatory requirements
Provide visible, active and calm leadership during critical events.
Collaborate with other leaders during incidents to ensure business continuity and exceptional response.
Perform ICS role as established by NiSource.
Drive accountability for compliance across all NiSource states
Collaborate, drive consistency, and communicate with business partners on key strategic and operational matters
Set expectations to build and maintain close partnerships with operations and planning teams to ensure success
Provide effective communication, motivation, guidance, training, and knowledge to your team
Manage financial and departmental targets
Identify, implement, and use technology for managing work
Develop and implement plans to ensure elevated customer satisfaction levels
Create a culture of open minded and change driven leaders
Build a pipeline of talent through growth and development of leaders
Other duties as assigned
Required Qualifications For Position
Bachelor's Degree or equivalent work experience
Prior supervisory experience
Demonstrated ability to work collaboratively with peers and build strong collaborative partnerships
Ability to facilitate consensus across multiple teams
Working knowledge of PC applications
Demonstrated sense of urgency and ability to drive execution
Ability to lead teams through significant change
Proven ability to build organizational talent and create highly successful teams
Excellent oral and written communication skills
Ability to travel up to 25% of the time
Preferred Qualifications For Position
Working knowledge of operations systems (i.e., DIS, CIS, WMS, Maximo, NiFast, ARCOS, Ventyx, MDT,WLRS, Workbrain, Greenroads, etc.)
Minimum of 5 years of leadership experience
Minimum of 5 years of operations experience
As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
ADA Accommodations
If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
E-Verify
NiSourceparticipates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:
E-Verify Poster(English and Spanish) E-Verify Participation Poster English and Spanish
Right to Work Poster(English and Spanish) If you have the right to work, don't let anyone take it away
Salary Range*: $133,400.00 - $200,100.00
*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.
Posting Start Date: 2026-04-17
Posting End Date (if applicable): 2026-04-25Please note that the job posting will close on the day before the posting end date.