Passport Support Associate 3- Benefits & Match

Job Description

Allied Government Solutions, Inc. is recruiting for multiple positions at the Minneapolis Passport Agency. Come join the Passport Processing Team and pursue a meaningful career at a prominent federal government facility!

The Support Associate III would be an integral part of State and Foreign travel relations. This position consists of customer inquiry correspondence and processing of US Passport and US Passport ID cards for travel abroad as well as face-to-face interaction with customers while performing appointment processing duties. The ability to provide outstanding in-person and over-the-phone customer service to passport applicants is essential. This position would also require operating a variety of computer systems and office equipment in the preparation, processing and mailing of passports and related documents as well as heavy data entry, filing, scanning and retrieving data.

Minimum Job Requirements:

Due to the nature of the government contract and clearance requirements, United States citizenship is required.

Bachelor's Degree or combination of education and equivalent applicable experience accepted.

Ability to pass government-required credit check & Moderate Risk Public Trust (MRPT) Certification investigation (*Please note, this is not an immediate position given the MRPT Certification process can take an average of 2-3 months to complete)

Team-player with dedicated work ethic

Ability to lift and carry 45 pounds

Excels in a fast-paced, goal-oriented work environment

Great organizational, high attention-to-detail and interpersonal skills

Effective communication skills

Excellent time management skills and ability to multi-task as needed

Strong computer, filing and data entry skills

Customer service experience- resolving complaints via mail and over the phone

Quality control experience

Corresponding with applicants

Proficiency with MS Word, PowerPoint, Excel and Outlook required

Knowledge and understanding of laws, rules, and regulations pertaining to the eligibility for and issuance of a US Passport preferred

Minimum of (4) years of experience in a production-based office setting

Preferred Minimum of (2-4) years’ experience in Government contract environment

Additional Job Details:

Full-Time, Hourly, Non-Exempt position.

Schedule – 1st shift, Mon-Fri, 7:30 AM to 4:00 PM

Must be willing and able to work overtime hours as required.

Pay Rate: $22.70/hr.

Generous benefits package to include Medical, Dental, Vision, HSA/FSA, EAP and Life Insurance. Employee-funded 401K (with employer match available), paid federal holidays, and paid time off!

If this sounds like your next career opportunity, please submit your resume today!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Allied Government Solutions, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.Company Description

Allied Government Solutions, Inc. is an SBA HUBZone-certified, woman-owned small business, focused on finding the most effective solutions to the multiple challenges facing government agencies and all companies engaged in government contracting. Our experts possess extensive knowledge and experience in business process management, operations consulting and meeting surge-related demands in a proficient and timely manner.

Full-time