Program Coordinator

Job Description

Salary: $26/hr

Title: Program Coordinator

Classification: Non-Exempt

Reports to: Project Manager, Youth Services

Job Summary: The Program Coordinator is responsible for supporting the implementation and administration of workforce development and self-sufficiency programs. This position assists with the coordination of services, client engagement, data management, and compliance-related reporting requirements. The Program Coordinator works closely with the Project Manager to ensure program objectives are met in alignment with agency goals and funding source requirements.

Job Responsibilities:

Facilitate interactive workshops and educational sessions for diverse audiences, including youth and adult participants

Lead group discussions that foster engagement, collaboration, and meaningful learning outcomes

Support ongoing program development efforts, including assisting with curriculum preparation, resource development, and continuous quality improvement initiatives

Assist with client intake processes, including eligibility verification and accurate data entry into agency databases and case management systems

Coordinate scheduling for client appointments, workshops, meetings, and program activities to ensure efficient service delivery

Assist with event setup and coordination, including preparing materials, managing logistics, and supporting on-site program activities

Conduct client follow-ups to support engagement, track progress toward established goals, and document participant outcomes

Provide general administrative support to ensure smooth daily program operations

Conduct participant surveys and collect feedback to evaluate program effectiveness and support continuous improvement efforts

Shadow financial counseling sessions to gain programmatic insight, support service coordination, and ensure accurate documentation of services provided

Maintain accurate and organized communication records in compliance with agency policies and funding source requirements

Contribute to the collection, tracking, and reporting of performance measures required for Community Services Block Grant (CSBG) and other federal, state, local, and private funding sources

Supervise field trips and off-site program activities, ensuring participant safety and adherence to agency policies and procedures

Perform other duties as assigned to support program objectives and agency outcomes

Working Conditions and Physical Requirements:

Standard office environment. Requires the ability to operate a telephone and personal computer for extended periods.

Competencies and Knowledge, Skills, and Abilities:

Youth Engagement

Cultural Competency

De-Escalation Techniques

Customer Service

Integrity and Trust

Adaptability

Communication Skills

Team Collaboration

Patience and Resilience

Action Oriented

Drive for Results

Self-motivated

Problem Solver

Process Management

Innovation

Motivator

Empathy

Equal Opportunity Statement:

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.

Full-time