Chief Operations Manager / Program Manager (Part-Time)

Job Description

Schedule: Up to 30 hours per week (not to exceed 1,560 hours annually)

Compensation: $38.46 hour

Location: Hybrid / Maryland-Based Preferred-Required 2.5days in office (Location, Baltimore MD)

Report directly to CEO of Intelligent Tax Solution

INTERESTED apply here:

Position Summary

The Chief Operations Manager / Program Manager provides executive-level oversight of all operational, financial, and administrative functions supporting State of Maryland contracts. This role is responsible for ensuring full compliance with contractual, regulatory, and audit requirements while driving program performance, workforce scalability, and financial accountability.

The position oversees cross-functional teams including Contract Administration, Human Resources, Payroll & Benefits, Tax Compliance, and Financial Reporting, supporting a workforce model. This role serves as the primary liaison between internal leadership and State stakeholders, ensuring seamless contract execution and high-performance service delivery.

Key Responsibilities

1. Program & Operations Management

Lead end-to-end program execution across all functional areas, ensuring alignment with contract requirements, timelines, and performance metrics

Establish and monitor KPIs related to staffing, compliance, financial performance, and service delivery

Implement program management best practices to ensure cost, schedule, and quality objectives are met

Serve as primary escalation point for operational issues and risk mitigation

2. Contract Administration Oversight

Oversee full lifecycle contract management (execution, amendments, renewals, and closeout)

Ensure compliance with State of Maryland contractual terms, reporting requirements, and audit standards

Monitor deliverables, milestones, and service-level agreements

Ensure proper documentation and maintenance of audit-ready contract files

Oversee subcontractor compliance, including MBE participation tracking and reporting

3. Human Resources & Workforce Compliance

Provide leadership oversight of HR Compliance Specialists and Onboarding Coordinators

Ensure all personnel meet licensing, certification, and clearance requirements (e.g., security licensing, CPR, First Aid)

Oversee onboarding operations including screening, training coordination, credentialing, and deployment readiness

Ensure compliance with labor laws, background checks, and contract-specific workforce requirements

Monitor training compliance, recertification schedules, and audit readiness

4. Payroll, Benefits & Tax Compliance Oversight

Oversee payroll operations ensuring accuracy, timeliness, and compliance with wage laws and contract requirements

Ensure proper administration of employee benefits, PTO, and leave tracking

Provide oversight of payroll tax filings, W-2 preparation, and tax remittances

Ensure compliance with federal, state, and local tax regulations

Support audit responses and regulatory inquiries

5. Financial Management & Reporting

Provide CFO-level oversight of contract financial performance, including labor, overhead, and indirect costs

Review and approve monthly financial reports, variance analyses, and forecasts

Monitor budget vs. actual performance and implement cost control strategies

Oversee cash flow management, revenue recognition, and invoice validation

Ensure accurate and timely financial reporting to leadership and State stakeholders

Track and report MBE participation spend in alignment with contract goals

6. Leadership & Stakeholder Engagement

Lead and coordinate cross-functional teams totaling approximately 14 FTEs

Serve as the primary point of contact for client leadership and State representatives

Provide strategic guidance to improve operational efficiency and compliance outcomes

Ensure clear communication, reporting transparency, and accountability across all functions

Qualifications

Required

Bachelor’s degree in Business Administration, Finance, Accounting, Public Administration, or related field

7+ years of experience in operations management, program management, or government contracting

Strong knowledge of State or Federal contract compliance, labor laws, and audit requirements

Experience managing cross-functional teams (HR, payroll, finance, compliance)

Demonstrated experience with financial reporting, budgeting, and forecasting

Strong organizational, leadership, and problem-solving skills

Preferred

Experience with State of Maryland contracts or similar public-sector environments

CPA, MBA, PMP or equivalent advanced certification

Experience supporting MBE (Minority Business Enterprise) compliance and reporting

Familiarity with security services or regulated workforce environments

Key Competencies

Program Management & Execution

Regulatory Compliance & Audit Readiness

Financial Oversight & Cost Control

Workforce Management & Scalability

Strategic Planning & Risk Management

Stakeholder Communication & Leadership

Value of the Role

This position is critical to ensuring:

Full compliance with State contracting, labor, and tax regulations

Strong financial oversight and cost control

Scalable workforce operations and onboarding efficiency

Accurate payroll and tax administration

Successful delivery of program objectives and MBE participation goals

About the Organization

Intelligent Solution Corporation (ISC) delivers integrated CFO and Program Management Support Services designed to enhance operational efficiency, ensure compliance, and support successful contract execution for government and public-sector clients.

Part-time

Hybrid remote