Program Manager

Job Description

We are looking for an experienced Program Manager to join our high tech Silicon Valley company. As a Project Manager in a contract manufacturing organization, you'll deliver projects on time, on budget, and within the agreed-upon scope to ensure project success. This is a client-facing role; you'll be playing a key role in delivering an exceptional customer experience.

Responsibility:

As a program manager, you'll be responsible to deliver successful projects with exceptional customer experience.

Manage and supports customer service representatives as necessary on customer service related issues.

Manages and collaborates with the team and customer service representatives on all customer requests, including NPIs, ECOs/EDAs, Customer Complaints, RMAs until complete resolution.

Maintain overall control of the schedule, budget, and scope, and ensure project plans and work products are based on approved, agreed-upon requirements.

Ensure resources and funding are available for executing all project activities.

Manage project plans, project change requests, and project lists, and use these deliverables to conduct the project.

Monitors and appropriately communicates risk on projects. Work with internal and external teams to develop strategies to mitigate risks.

Develop and maintain a project plan and represent the company as needed for customer communications and meetings.

Maintain regular contact with our customer service representatives as well, providing updates on project progress and answering any related questions.

Must be comfortable engaging in collaborative (and sometimes difficult) discussions. Notifying the customer service representative of non-resolvable issues and submitting recommendations to resolve them.

Applying project methodologies, standards management skills across multiple projects.

Track all milestones, including: order entry; engineer approval drawings; customer approval; order entry; bill of materials and drawings creation; buy-out or material availability; schedule; pre-erect or site-erect schedule; acceptance tests; shipping;

Requirements:

Bachelor’s degree: Preferably Engineering or Business.

At least 7 years of experience as a project manager in a manufacturing environment is preferred, as is PMP certification and ISO 9001/13485.

Minimum 5 years of experience directly dealing with a customer from a program/project, liaison, engineering, and/or sales perspective, preferably in Manufacturing, Medical device industry.

Minimum 5 years of experience with blue print reading, Bill of Material (BOM) understanding principles and practices.

Project management background, including knowledge of manufacturing industries.

Responds promptly to customer needs, solicits customer feedback to improve service, and maintains confidentiality.

Demonstrated the ability to analyze and resolve problems with a calm sense of urgency.

Demonstrated excellent judgment, the ability to make decisions, and follow up on tasks effectively.

Analytical skills and the ability to skillfully plan, and organize multiple dimensions of projects.

Demonstrated ability to document, plan and lead programs and projects.

Customer service orientation with strong customer-facing communication, and negotiating skills.

Excellent reputation with customers with strong ethics and integrity.

Excellent critical thinking and problem-solving skills.

Full-time